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Real Time Analyst
In Touch · Hyderabad, Telangana, India
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About the Job We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments. As Real Time Analyst, You Will… Evaluate large amounts of data Communicate data in a clear and concise manner to Management Teams, Team Leaders…