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Associate Customer Experience Manager - Udupi location
Headsup Corporation · Udupi, Karnataka, India
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Role Summary We are seeking a detail-oriented professional to support campus operations, ensuring process compliance, operational efficiency, and smooth stakeholder coordination. Key Responsibilities & Outcomes Operations & Compliance: Ensure 100% adherence to operational processes, SOPs, and hygiene standards Performance Management: Track operational metrics and KPIs; identify gaps and drive timely corrective actions Customer Experience: Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality Stakeholder Coordination: Manage relationships with internal teams, clients, and vendors for seamless execution Audit Excellence: Ensure hostel audit scores consistently exceed 90% through strong on-ground control Initiatives & Projects: Support and execute initiatives to improve efficiency, engagement, and business outcomes Community Engagement: Drive participation in community initiatives to enhance campus experience Data & Reporting: Maintain accurate data tracking and reporting to support decision-making Eligibility & Skills Bachelor’s degree in Business Administration, Operations, or related field Prior experience in operations coordination or similar role preferred