Employee Navigator Specialist

Where technology meets benefits — and the client experience gets better because of it. Who We Are Austin Benefits Group is a forward-thinking employee benefits firm that serves private and publicly traded companies with responsive, tech-enabled solutions. We’re investing heavily in digital infrastructure — and the Employee Navigator Specialist sits at the center of that evolution. If you’ve got benefits administration experience and a passion for optimizing systems, building integrations, and making technology work harder for clients — we built this role for you. The Opportunity You’ll own the digital layer of our client benefit experience: configuring and maintaining benefit websites, building payroll and carrier API integrations, and creating communications that help employees actually understand and appreciate their benefits. This is a technical, client-facing role with broad ownership and real visibility. What You’ll Do

• Configure and maintain client benefit websites — benefit plan details, costs, documents, notifications, and videos
• Build and manage payroll integrations with platforms like Paylocity, ADP, and Paycor
• Establish and maintain carrier API integrations, updating configurations at each client renewal
• Develop and update the Austin internal system for each client through their renewal cycle
• Create modern, clear employee communications that simplify onboarding and offboarding
• Prepare paper enrollment documentation for clients not yet on online platforms
• Conduct system audits to verify calculations match carrier contract provisions and resolve discrepancies
• Oversee changes and updates within client online enrollment platforms, identifying challenges proactively
• Follow and maintain the Austin Navigator renewal process for all applicable clients
• Collaborate with Client Experience and Analytics teams and maintain strong vendor relationships What You Bring
• Proficiency in Microsoft Office Suite including Word, Excel, Publisher, and PowerPoint
• Strong analytical skills — you spot discrepancies before they become problems
• Excellent written and verbal communication skills for both technical and non-technical audiences
• Bachelor’s degree preferred; 2+ years in a benefits admin role accepted in lieu of degree Why Austin Benefits Group? Tech-Forward Firm We’re investing in digital infrastructure and you’ll help shape how it grows. Cross-Team Collaboration You’ll work alongside Client Experience, Analytics, and carrier partners. Grow With Us This role has room to evolve as our digital capabilities expand. Compensation & Benefits We believe great people deserve great rewards. Here’s what comes with joining Austin Benefits Group: 💰 Competitive Salary A strong base that reflects your experience and the value you bring to the team. ❤️ Unmatched Employee Benefits Best-in-class health, dental, and vision coverage with high employer contributions. We don’t just sell great benefits — we live them. 🏦 Generous 401(k) Match An extremely competitive employer match so you can build real long-term wealth, not just a paycheck. 🏖️ Summer Fridays Early dismissal on Fridays during summer months. You’ve earned it. 🏠 Remote Fridays Work from home every Friday, year-round. We trust you to get the job done. ☀️ Competitive

Pto a

generous paid time off policy that lets you actually recharge — not just accrue days you never use. 🗓️ Paid Holidays A robust holiday schedule so you can be present for the moments that matter most. 👨‍👩‍👧 Family Event Time Off Life’s biggest moments shouldn’t require a negotiation. Dedicated time off for the events that matter most. 🌱 Volunteer Time Off We’re proud community advocates. Paid volunteer time off so you can give back to the causes you care about. 📚 Professional Development Sponsored education, industry seminars, and ongoing training to keep your career moving forward. 💼 License Support Full support for obtaining and retaining your insurance license — costs covered, resources provided. Ready to make your move? Apply today and let’s talk about what’s possible at Austin Benefits Group. 🌐 www.austinbenefits.com 📞 248.594.5550