IT Support Specialist

Who We Are Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai or follow us on LinkedIn . Role summary The IT Support Specialist (Network, Office Buildout & Physical Security) is the hands-on, on-site IT presence for Ontic’s Pune office

• focused on planning, deploying, and supporting network infrastructure , office technology , and physical security coordination to enable a smooth office launch and ongoing operations. This role partners closely with IT, Information Sec Security, DevOps, Facilities, Legal, and local vendors to execute installs, troubleshoot issues, maintain a reliable and secure office environment, and keep required physical security controls organized, documented, and audit-ready. Schedule & location
• On-site: Monday
• Friday, 10:00am–7:00pm (may vary once the office is opened and user behaviors require a different support window)
• Location: Ontic
• Pune, India (on-site office presence required)
• Attendance: Able to reliably commute and be in the office every workday; comfortable supporting occasional after-hours cutovers during office setup or network changes Key responsibilities Office IT launch & ongoing buildout operations (Pune)
• Execute IT workstreams for the active office opening and startup phase: ongoing network optimization, equipment staging, and day-to-day IT support
• Coordinate with local vendors and contractors for structured maintenance, expansion of rack/IDF/MDF buildouts, and ongoing ISP provisioning while validating deliverables against requirements
• Maintain and refine the office IT operational checklist (network gear, spares inventory, labeling standards, architecture diagrams, and handover documentation) Endpoint & on-site support
• Provide on-site and remote end-user support and incident triage for Pune teammates (macOS/Windows), prioritizing issues that impact office productivity
• Own tickets from intake to resolution; provide clear updates, timelines, and documentation
• Image/provision/configure new computers for onboarding (standard builds, enrollment, application baseline, security tooling, and handoff readiness; Noida handles provisioning for remote employees)
• Support day-to-day endpoint administration and lifecycle needs (enrollment, compliance posture, patching, refreshes, repairs, offboarding)
• Administer and troubleshoot endpoint management tooling, including:
• Jamf (macOS management)
• Microsoft Intune (Windows + mobile management where applicable)
• Jamf Security Cloud (where applicable)
• Support Android devices (deployment, troubleshooting, basic management workflows) and Linux endpoints where needed (diagnostics, package/tooling basics, SSH, logs)
• Work with identity/access concepts and basic administration tasks as needed (SSO, MFA, conditional access concepts, basic Active Directory users/groups/permissions troubleshooting in partnership with centralized IT)
• Provide support for office printers and peripherals as needed Networking, network equipment & architecture
• Deploy, configure, and support core office networking components, including:
• Switches, routers, firewalls/security appliances, and wireless access points
• Network closets/racks, patch panels, cable management, labeling, and inventory
• Own day-to-day troubleshooting for network issues (wired/wireless): DHCP/DNS, VLANs, routing, NAT, Wi‑Fi performance, authentication/captive portals, and connectivity to SaaS/VPN resources
• Implement and maintain network segmentation and access controls in partnership with IT/InfoSec (guest vs corp networks, IoT/AV networks, least privilege)
• Document network architecture: logical diagrams, IP plans, VLAN maps, SSIDs, port assignments, circuit details, and standard configurations
• Participate in network change planning: maintenance windows, rollout plans, validation steps, and rollback procedures Physical security coordination & compliance
• Serve as the local execution owner for Pune physical security readiness and vendor oversight, coordinating access control, CCTV, visitor management, and ensuring vendors meet required standards and documentation expectations.
• Administer the office Genetec security system.
• Help maintain required site documentation, including building agreements, emergency response plans, site risk assessments, evacuation information, and safety evidence
• Verify and document required safety and security controls such as fire extinguisher placement, inspection status, posted evacuation routes, and physical access procedures
• Organize and maintain physical security evidence for audits, compliance reviews, and ongoing control validation
• Support ongoing reviews of site access, visitor procedures, security coverage, and office technology risks
• Identify and escalate gaps that could create operational, compliance, safety, or security risk Security tooling & endpoint protection (day-to-day)
• Support day-to-day administration, deployment, health checks, and basic troubleshooting for endpoint security tooling (CrowdStrike, Rapid7, Jamf, etc.)
• Follow Ontic security policies and IT standards; help enforce them with a customer-first mindset (least privilege, MFA, device compliance, patching, phishing awareness, secure configuration) A/V and conference room support
• Support meeting room readiness (displays, microphones/speakers, conferencing devices) and basic troubleshooting
• Coordinate installations and upgrades for conference room equipment with vendors where applicable Inventory & asset coordination
• Maintain accurate inventory for Pune office IT/network assets (network gear, spares, adapters, peripherals)
• Coordinate receiving, staging, and shipping/returns of equipment in partnership with centralized IT Required qualifications
• 3+ years of hands-on IT support experience with a strong emphasis on networking plus strong endpoint support fundamentals
• Strong understanding of network fundamentals : TCP/IP, subnetting, VLANs, routing, DHCP, DNS, NAT, Wi‑Fi design and troubleshooting
• Experience deploying and supporting network equipment in an office environment (switching, wireless, firewall/security edge)
• Ability to read/create network diagrams and maintain accurate documentation (IP plans, VLAN maps, rack layouts)
• Proven experience executing IT work for office buildouts, expansions, or relocations (vendor coordination, installs, cutovers, validation)
• Experience coordinating office physical security activities, vendor workstreams, or site readiness requirements
• Ability to maintain compliance-oriented documentation and evidence for office controls, safety procedures, and audit requests
• Solid troubleshooting skills with a structured approach (hypothesis-driven triage, packet/path reasoning, clear incident notes)
• Strong communication skills and customer-first mindset; able to coordinate across time zones with remote teams
• Comfort working with ticketing systems and maintaining operational discipline (updates, timelines, documentation)
• Strong working knowledge of macOS and Windows troubleshooting and support in a business environment
• Familiarity with MDM/endpoint management concepts (enrollment, configuration profiles/policies, compliance, patching, lifecycle) Preferred qualifications
• Experience with enterprise Wi‑Fi planning (AP placement concepts, RF basics, capacity considerations)
• Familiarity with security concepts and