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PE-CX-Multi Channel Helpdesk
Cognizant · Hyderabad, Telangana, India
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Job Summary This role supports a multi channel helpdesk within a customer experience focused team in a global organization handling queries and operational tasks across email chat and ticketing tools. The professional uses MS Excel to track performance prepare reports and maintain data accuracy while collaborating with marketing and operations teams. The position is based in office with rotational shifts and no travel required offering exposure to digital campaigns and social media initiatives.…