Supervisory Financial Technician

Summary

What Is Taxpayer Services a

description of the business units can be found at: will be filled in the following specialty areas: Taxpayer Services

• TS-Return Integrity & Compliance
• RICS
• Refundable Credits Examination Operation

Review the Additional Information Below for Further Details

Duties General Manager Duties: As a Front Line Manager you will: Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action. Give advice, counsel or instruction to employees on work and administrative matters. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases. Identify developmental and training needs of employees, providing or arranging for needed development and training. Initiate ways to improve production, work processes and/or to increase the quality of the work directed. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Provides leadership in developing employee skills by identifying training needs, conducting on-the-job training, and facilitating formal instruction related to Refundable Credit Examination (RCE) procedures, tax law fundamentals, and IRS systems. Coaches and mentor's employees to improve technical proficiency, accuracy, and overall performance, and addresses performance deficiencies through counseling or formal corrective actions as appropriate. Monitors team workload and production using established reports and automated systems to ensure adherence to quality, timeliness, and procedural standards, and conducts case reviews and quality assessments to ensure compliance with Internal Revenue Manual (IRM) guidelines and program requirements. Implements corrective actions to address identified deficiencies and promotes continuous process improvement. Performs a wide range of technical financial analysis and case processing functions in support of the Refundable Credit Examination (RCE) program, which focuses on identifying and resolving questionable refundable credits, including but not limited to the Earned Income Tax Credit (EITC), Additional Child Tax Credit (ACTC), and American Opportunity Tax Credit (AOTC)

Standard Position Descriptions

(SPD): PD91647 Visit the

Irs Spd

Library to access the position descriptions. Qualifications Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. IR-08 SPECIALIZED EXPERIENCE: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include: Applying management techniques, methods, theories, principles, or labor relations concepts for the accomplishment of all program objectives with combined technical and administrative oversight by applying supervisory principles and practices, including workload management, employee development, performance evaluation, and labor relations to effectively lead and support a team? (This experience may have been gained through work experience as a project/program manager, team lead or project/program lead, technical advisor, senior specialist/analyst or other role that included managing resources, providing support to managers, mentoring team members, providing day-to-day guidance training and/or oversight of peers or others.) Reviewing financial processing and examination of taxpayer returns and supporting documentation on refundable credits for compliance with applicable tax laws, regulations, IRS procedures and to ensure accurate input and timely processing. Applying IRM (Internal Revenue Manual) provisions, refundable credit program guidelines, and case processing systems, including IDRS (Integrated Data Retrieval System) and tools utilized by RICS (Return Integrity Compliance Services) such as IAT(Integrated Automation Technologies) and AMS (Accounts Management System) to accurately evaluate cases and ensure proper resolution. Applying taxpayer rights, disclosure regulations in accordance with IRC §6103, and records management requirements to ensure the protection of sensitive information and the maintenance of accurate and complete case documentation. Communicating clearly and effectively, both orally and in writing, conduct presentations, explain procedures, and provide guidance to employees, taxpayers, and other stakeholders. Analyzing work processes, identifying trends or problem areas, utilizing reports to prioritize assignments, and implementing improvements to enhance operational efficiency and quality. Utilizing automated systems, databases, and reporting tools to manage inventory, monitor performance, and support data-driven decision-making, contributing to the overall effectiveness and integrity of program operations. AND You must also meet the following requirement(s):

Time After Competitive Appointment

(TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens" For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion. Education A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).