Tag & Title Training Specialist

AAA Club Alliance is seeking a Tag & Title Training Specialist to join our team in the King of Prussia, PA location, where you will play a key role in supporting members with a variety of motor vehicle services. This position combines customer service, administrative expertise, and attention to detail to ensure transactions are completed efficiently and accurately. The successful candidate will thrive in a collaborative environment and be committed to providing outstanding service to every member interaction. What You’ll Enjoy as a AAA Associate:

• Base Salary: The starting base compensation for this position is $24.64 to $31.45/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• Full Benefits Package: Medical, dental, vision, retirement plans, and more.
• 401K plan: With company match up to 7%
• Paid Time Off: 3+ weeks accrued in your first year and holiday time off
• Work Schedule: Monday-Friday 8AM-4PM; no weekends required.
• Invest in your future: Professional development programs and tuition reimbursement The primary duties of the Tag and Title Training Specialist are to:
• Maintains the proficiency to process all types of Tag & Title transactions within assigned state and acts as a Subject Matter Expert for Tag & Title, including train-the-trainer sessions with external vendors.
• Develops in house training programs as assigned. Designs and/or updates job aids and reference materials such as outlines, handbooks and procedural manuals created for training purposes and/or distributed via hard copy, e-mail and/or Club Intranet.
• Organizes and conducts training sessions. Plans, organizes and instructs others on state specific Transaction Training including vendor/state specific systems and best practices.
• Critically examines the trainees’ understanding and progress and makes necessary adjustments to the program. Gathers, analyzes and discusses Associate training needs with Tag & Title Business Manager.
• Visits store locations on a regular basis to evaluate the completion and accuracy of work and review prior months’ paperwork. Identifies areas of the process that need clarification, provides training to Tag & Title authorized associates and uses the information to adjust the program and reference materials. Provide feedback to the associate, manager, auditors and Tag & Title Business Manager.
• Respond to customer inquiries received via AAA.com. Respond to procedural questions via phone, e-mail and in person.
• Attends all relevant and required trainings/seminars for continuing education and DMV Certifications. Remains current on policies and procedures, as well as new developments involving DMV Regulations and disseminates information.
• Authorized to apply for Department of Motor Vehicles [DMV] User IDs for associates, maintain DMV testing schedules and internal employee access spreadsheet.
• Serve as a primary backup to the job position of Tag & Title Administrator and capable of all job functions.
• Other duties as assigned. Minimum Qualifications Include:
• Associate degree or equivalent.
• Three years of related State specific Department of Motor Vehicle business-like experience; two years of experience as a trainer a plus.
• Must maintain a satisfactory criminal history and meet all state specific legal requirements for this job.
• Maintain state specific certifications and successfully complete exams within state specified time frame. In PA Only; obtain PennDOT Certified Trainer Certification designation within one year of hire.
• Notary Public designation preferred or ability to obtain a Notary Public designation [PA Only].
• Self-motivated with ability to work autonomously in a multifaceted team environment while being detail oriented and organized with ability to prioritize tasks.
• Ability to learn, retain and communicate State specific Vehicle Code Regulations pertaining to Vehicle and / or Driver License applications required to complete client transactions.
• Working Knowledge of Department of Motor Vehicles [DMV] regulations, State specific computer programs and the ability to interpret documents such as technical data, operating and maintenance instructions, and procedure manuals, preferred.
• Proficient in the use of Microsoft Office, especially Power Point, Internet and competent keyboarding skills to accurately and efficiently complete daily work assignments. Ability to operate PC based software and computer programs.
• Willingness and ability to travel as needed. Full time Associates are offered a comprehensive benefits package that includes:
• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. Job Category: Customer Service