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OPS - Assistant Manager - Customer Experience
PNB MetLife · India
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Job Description
- Internal Team Governance: Candidate should have a ability to understand the cause of complaints. Perform analysis and track trend to come up with findings and further improvement opportunity. Should be able to support in driving the team to achieve key KPIs.
- Coordination with stakeholders: Support the team and should have ability to coordinate with multiple stakeholders for timely and effective resolution of customer complaints & concerns.
- Customer Emails/Escalation Manage…