Field Deployment Manager – Technical Solutions

Position Type : Full-time Location: Philippines (Remote) Schedule: Primarily local hours, with some US overlap About the Company Our client is a technology company focused on improving indoor air quality and building performance through connected environmental monitoring solutions. Their products combine smart sensors, cloud-based analytics, and building management system integrations to help commercial buildings improve air quality, optimize HVAC operations, reduce energy consumption, and support healthy-building certifications. Their solutions are designed for enterprise and commercial environments, including large-scale building portfolios, and integrate with existing building systems and networks. About the Role We are looking for a Field Deployment Manager – Technical Solutions to lead the successful deployment of connected building technology across commercial properties while providing hands-on technical support for complex deployment and customer issues. This is primarily a project ownership and deployment management role , with a strong technical component. You will manage deployments from pre-installation planning through final go-live, coordinating third-party installers, contractors, client IT teams, facilities teams, and other stakeholders. Approximately 20% of the role may involve technical support and ticketing , focused primarily on issues that require genuine troubleshooting depth rather than routine support. Basic knowledge-base lookups, simple backend provisioning, and other straightforward requests will be handled internally. You will not be responsible for performing physical installation work yourself. However, you should have enough hands-on technical knowledge to understand how connected building systems are deployed, diagnose issues, and confidently direct contractors or customer teams through on-site troubleshooting. The ideal candidate combines technical depth with strong project ownership, business acumen, and customer-facing communication skills . You should be comfortable working with enterprise customers and taking ownership of problems from initial investigation through resolution. Responsibilities Deployment & Project Ownership

• Own end-to-end deployment projects from pre-installation planning through final go-live.
• Review building plans, floor plans, and construction drawings to determine appropriate device and gateway placement.
• Coordinate third-party installers, low-voltage contractors, general contractors, client IT teams, facility teams, and other stakeholders.
• Confirm site prerequisites are completed before installation begins.
• Track device quantities, installation progress, logistics, dependencies, risks, and project milestones.
• Identify potential deployment risks early and proactively develop solutions.
• Provide technical direction to contractors and resolve deployment blockers.
• Ensure projects remain organized, documented, and on track through completion.
• Take ownership of issues beyond the minimum requirements when needed to ensure successful deployment.
• Maintain clear project documentation, status updates, deployment records, and stakeholder communications. Technical Deployment & Troubleshooting
• Verify device installation, connectivity, configuration, and data reporting.
• Troubleshoot practical networking issues involving IP addressing, DHCP/DNS, VLANs, firewall rules, ports, proxies, and connectivity.
• Coordinate with customer network administrators to resolve network admission and access requirements.
• Troubleshoot issues involving connected devices, gateways, sensors, cloud connectivity, and BMS integrations.
• Determine whether deployment issues originate from the device, network, BMS, installation, or integration layer.
• Remotely troubleshoot field issues and confidently guide contractors or customer teams through on-site resolution.
• Ensure deployed devices are reliably connected and reporting clean data to the cloud or BMS.
• Support technical escalations that require deeper troubleshooting beyond basic support. Technical Support & Customer Issues
• Spend approximately 20% of your time supporting technically complex customer issues and tickets.
• Investigate and resolve tickets that require genuine troubleshooting expertise.
• Support enterprise customers with BMS, networking, device, connectivity, and integration-related issues.
• Diagnose BACnet communication, point discovery, mapping, and data-quality issues when applicable.
• Investigate issues involving DHCP/DNS, VLANs, firewalls, ports, proxies, SSL inspection, and NTP.
• Work across customer support, deployment, engineering, sales, and customer success teams to resolve complex issues.
• Escalate issues to engineering only when product-level intervention is required.
• Document troubleshooting processes, solutions, and recurring technical issues for internal knowledge sharing. Customer & Stakeholder Management
• Act as a key technical and project-facing contact throughout deployments.
• Communicate clearly with enterprise customers, contractors, IT teams, facilities teams, and internal stakeholders.
• Translate technical problems into clear business and operational impacts.
• Set expectations around timelines, dependencies, risks, and resolutions.
• Balance technical requirements with customer priorities, project timelines, and business objectives.
• Build trust with customers through clear communication, ownership, and follow-through.
• Support internal teams with technical context during customer discussions when required. Competencies and Qualifications Must-Have
• 3+ years of experience managing or deploying physical technology in commercial buildings , such as IoT, low-voltage, security, AV, telecom, BMS, HVAC controls, building automation, or similar technologies.
• Demonstrated experience owning projects from planning through completion , not only performing field installation tasks.
• Strong ability to read and interpret floor plans, building plans, and construction drawings.
• Practical IP networking knowledge, including:
• IP addressing
• DHCP/DNS
• VLANs
• Firewall rules
• Ports
• Network connectivity
• Experience coordinating third-party contractors, installers, field service teams, or vendors.
• Ability to troubleshoot technical issues independently and guide others through remote/on-site troubleshooting.
• Strong project coordination, organization, and execution skills.
• Strong customer-facing communication skills.
• Ability to work with multiple stakeholders, including enterprise customers, contractors, IT teams, facilities teams, and internal technical teams.
• Demonstrated business acumen and ability to understand the customer/business impact of technical issues .
• Strong written and verbal communication skills.
• Ability to take ownership of problems through resolution rather than simply escalating them. Nice-to-Have
• Experience with BMS, HVAC controls, or building automation.
• Strong understanding of BACnet/BACnet IP.
• Experience with Modbus or other building protocols.
• Experience deploying IoT or connected-building technologies.
• Experience with enterprise or large-scale commercial building deployments.
• Experience working with general contractors or low-voltage contractors.
• Experience with cloud-connected hardware, sensors, gateways, or environmental monitoring systems.
• Experience troubleshooting SaaS/IoT products.
• Experience supporting enterprise customers or Fortune 1000 organizations.
• Experience with technical support ticketing systems such as Zendesk, HubSpot, ServiceNow, or similar.
• Experience with Niagara/Tridium or major BMS platforms such as Schneider Electric, Honeywell, Johnson Controls, Delta Controls, Distech, Siemens, Trane, or Carrier.
• Familiarity with security questionnaires and enterprise IT requirements.
• Exposure to Wi-Fi constraints, LoRaWAN gateways, cellular connectivity, Po