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Team Leader, Operations (Russian and English)

Cnx · POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

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Job Title: Team Leader, Operations (Russian and English) Job Description The Team Leader is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. Essential Functions/Core Responsibilities

  • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
  • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
  • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
  • Communicate expectations to employees and provide timely updates.
  • Provide subject matter expertise in handling escalated customer calls as needed.
  • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
  • Stay current on internal work processes, policies and procedures. Attend required manager development training.
  • Promote the Concentrix values through both behavior and attitude, including being an advocate for team members. Candidate Profile
  • Languages: Russian C1/C2 and English B2.
  • Team Leader / Supervisor experience is preferred.
  • Experience in Travel agency or travel support is preferred.
  • Willingness to work a flexible schedule
  • evening shifts.
  • Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
  • Work well under pressure and follow through on items to completion.
  • Strong communication skills, both written and verbal.
  • Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
  • Ability to mentor, coach and provide direction to a team of employees.
  • OnSite position in Katowice Location: POL Katowice
  • Global Office Park, Building A2 Flrs 10 thru 13 Language Requirements: Time Type: Full time2026-09-28