Technology Integrations Manager - Tempus

Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Technology Integrations Manager within PNC's Tempus Technologies organization, you may be based in a remote location. This position may not be available in all geographic locations. Tempus Technologies, Inc. is the expert leader of secure payments at the point of interaction. For more than 25 years, innovation and producing high quality custom-ready solutions is at the forefront of everything we do. We’re committed to developing exceptional point-of-sale payment integration technology and software solutions to meet the growing needs of our customers’ business requirements. Our knowledgeable and friendly employees are passionately dedicated to delivering world-class support to every client. We thrive in a transparent culture that understands the value of shared ideas, teamwork, and excellence in everything we do. As a Technology Integrations Manager, you will lead, mentor, and scale a team of Technology Integration Specialists responsible for delivering successful Tempus integrations. You will balance people leadership, delivery excellence, and cross‑functional partnership, while remaining close enough to the work to provide technical guidance and escalation support when needed. In this role, you will serve as both a people leader and strategic operator—ensuring consistent execution of integration projects, developing team capability, improving processes, and acting as a senior technical advisor for complex customer integrations. While this is not a software development role, success requires strong technical judgment, the ability to review and guide integration designs, and confidence navigating customer and internal technical environments. You will collaborate closely with Sales, Product, Implementation, Engineering, and Customer Success leaders to ensure integrations are delivered predictably, scalable practices are established, and customers receive an outstanding experience. Key Responsibilities: People Leadership & Team Development

• Lead, coach, and develop a team of Technology Integration Specialists through regular 1:1s, performance feedback, and career development planning.
• Establish clear expectations, roles, and success metrics for team members.
• Support onboarding, training, and ongoing skill development for new and existing team members.
• Foster a collaborative, accountable, and customer‑focused team culture.
• Participate in hiring and workforce planning as the Integration team scales. Technical & Delivery Leadership
• Provide oversight and guidance for integration discovery, design, and execution across customer projects.
• Act as an escalation point for complex or high‑risk integration challenges.
• Review integration architectures, API specifications, and technical documentation for quality and consistency.
• Ensure best practices are followed across integrations, including security, scalability, and maintainability.
• Balance hands‑on technical support with managerial responsibilities as needed. Cross‑Functional & Stakeholder Collaboration
• Partner with Sales leadership to support technical discovery, pre‑sales conversations, and estimation for complex integrations.
• Collaborate with Product and Engineering teams to communicate integration gaps, customer feedback, and roadmap needs.
• Align with Implementation and Customer Success leaders to ensure seamless handoffs and customer satisfaction.
• Represent the Integration function in cross‑department planning and prioritization discussions. Process, Strategy & Continuous Improvement
• Define, document, and continuously improve integration processes, standards, and tooling.
• Identify opportunities to increase delivery efficiency, predictability, and scale.
• Proactively manage risks, dependencies, and resource constraints across integration projects.
• Influence long‑term integration strategy aligned with Tempus product evolution. Ideal Candidate Profile:
• A confident people leader who enjoys building, coaching, and scaling technical teams.
• Strong communicator capable of aligning technical and non‑technical stakeholders.
• Comfortable balancing strategic leadership with tactical, hands‑on problem solving.
• Trusted advisor to customers and internal teams during complex technical discussions.
• Organized, thoughtful, and proactive in managing multiple priorities across customers and team members.
• Demonstrated ability to drive accountability while maintaining a supportive team environment. Preferred Skills & Experience:
• Previous experience managing or leading technical, integration, or implementation teams.
• Strong background supporting client integrations or enterprise software implementations.
• Experience acting as a senior technical consultant or solution architect.
• Experience with payment systems, e‑commerce, point‑of‑sale, or platform ecosystems is a plus.
• Comfort reviewing source code and troubleshooting integration issues (without expectation of hands‑on development). This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in

Stem Opt

for this position. Job Description

• Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
• Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet business requirements.
• Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.
• Manages the consulting services and communications to internal business group(s) on process improvement project(s) designed to support product strategies and revenue generation/cost reduction.
• Manages the analysis & elicitation of client requirements, and the transformation of requirements into functional/non-functional requirements. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
• Customer Focused
• Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk
• Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
• Include Intentionally
• Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values
• Role models our values with transparency and courage.
• Enable Change
• Takes action to drive change and innovation that will transform our business.
• Achieve Results
• Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best
• Raises the bar with every talent decision and guides the achievement of all employees and customers. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to