Appointment Scheduler (Full-Time)

Description A Healthcare Career That Leaves Room for Your Life Want to work in healthcare without the nights, weekends, and holiday schedules that often come with working in a hospital? At Gastroenterology Associates of the Piedmont (GAP) , our Appointment Schedulers enjoy a Monday–Friday schedule, no nights, no weekends, and paid holidays. You can build a rewarding healthcare career while still having evenings, weekends, and holidays for the things that matter most to you. As a private specialty medical practice, GAP offers a professional, team-oriented environment where your work directly impacts our patients and providers. If you enjoy helping people, staying organized, and working in a fast-paced environment, we'd like to hear from you. Requirements What You'll Do As an Appointment Scheduler , you'll be an important point of contact for our patients and help ensure they receive the right appointment with the right provider. Your responsibilities will include:

• Schedule, reschedule, and cancel patient appointments.
• Manage a high volume of patient telephone calls and scheduling requests.
• Accurately enter and maintain appointment information in our electronic scheduling system.
• Provide patients with clear information about appointment dates, times, locations, and instructions.
• Deliver professional, compassionate customer service—even when patients are frustrated, anxious, or upset.
• Work with providers, clinical staff, and administrative team members to resolve scheduling issues.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Follow GAP policies and procedures related to patient information, cybersecurity, safety, and compliance. What We're Looking For Required:
• High school diploma or GED.
• At least 1 year of experience in appointment scheduling, customer service, call center operations, medical office administration, or a similar customer-facing role.
• Strong communication and customer service skills.
• Good computer and data-entry skills.
• Strong organization and attention to detail.
• Ability to remain professional and compassionate in a busy environment. Preferred:
• Previous scheduling experience in a medical practice, physician office, specialty clinic, or outpatient healthcare setting .
• Experience using an EHR, EMR, or medical practice-management system .
• Familiarity with medical terminology and HIPAA.
• Experience handling a high volume of patient telephone calls.