Revenue Services Lead - Cash Operations

Agency Dept of Natural and Cultural Resources Division Job Classification Title Administrative Specialist I (S) Position Number Grade NC08 About Us The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team. Description of Work The North Carolina Zoo is growing and it’s an exciting time to join our team! We are looking for a detail oriented and team-focused Revenue Services Lead for our Cash Operations department. This position provides daily functional leadership for cash-handling activities within the Revenue Services Office, including preparation and verification of daily deposits, change fund management, transaction documentation, and operational problem resolution. The position ensures workflows are accurate, timely, and compliant with established internal controls while supporting strong customer service and transaction integrity. The Revenue Services Lead trains permanent and temporary staff on cash operations procedures, assigns daily tasks, and provides technical guidance on POS related processes. This role also maintains close coordination with revenue-generating Zoo units and supports the Revenue Services Supervisor by ensuring consistent and reliable financial operations. Key Responsibilities:

• Lead and coordinate daily cash-handling workflows, including deposit preparation, transaction verification, and required documentation.
• Manage and distribute change funds for Admissions, Attractions, Food Service, the Zoo Society, and other revenue-generating operations.
• Research and resolve discrepancies or customer issues involving cash, check, or credit card transactions, coordinating with banks or DNCR as needed.
• Provide operational POS support by assisting with troubleshooting, validating reports, and ensuring accurate cashier-related system entries.
• Train Specialists, Representatives, and Associates in cash-handling procedures, internal controls, and workflow expectations.
• Assign tasks, monitor workload, and support temporary and seasonal staff performing revenue-related duties.
• Support reservations operations as needed during peak periods or staffing shortages. Knowledge Skills and Abilities/Management Preferences Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above. Recruitment Range: $39,244 - $44,500 To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:
• Experience leading or coordinating cash-handling operations in a high-volume environment.
• Strong proficiency with point-of-sale systems, financial reporting tools, or operational data reconciliation.
• Demonstrated ability to resolve customer transaction issues with clarity, professionalism, and attention to detail.
• Associate’s or Bachelor’s degree in business administration, accounting, finance or a related field. Position/Physical Requirements
• Work schedule: typically, 8am – 5pm
• This position may be required to work on a schedule that regularly includes weekends. This position is located at: 4401 Zoo Parkway Asheboro, NC 27205 Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma AND two years of related administrative experience; OR equivalent combination of education and experience. Section/Unit Description The Revenue Services Office is part of the NC Zoo Business Services section and is responsible for managing and safeguarding Zoo revenue through accurate cash-handling operations, transaction processing, point‑of‑sale system oversight, and efficient delivery of group reservations and related services. The unit ensures reliable financial controls, supports customer transactions, and provides coordinated administrative services that directly support the Zoo’s daily operations. Division Description The North Carolina Zoo exists for the enjoyment, education and inspiration of all our citizens and guests. The North Carolina Zoo mission is to protect wildlife and wild places and inspire people to join in conserving the natural world. This mission encompasses both domestic and international efforts, focusing on wildlife conservation, habitat preservation and promoting environmental stewardship. Learn more about the North Carolina Zoo: Click here to learn about employee perks and benefits. Click here to see the Total Compensation Calculator. Supplemental and Contact Information . The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. Application Process Be sure to complete the application in its entiret y. Resumes will not be accepted in lieu of completing this application.
• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.
• Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will