hirly

Apply with hirly

Customer Success Manager

Loop · Hyderabad, India

Upload your resume to see how well you match this job — free, in seconds, no account needed.

Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.

Role Overview As a Customer Success Manager at Loop, you own the end-to-end health, retention, and growth of a portfolio of mid-sized clients. You are a revenue owner , not a support function—responsible for driving renewals, expansion, and product adoption by becoming a trusted advisor to customers. What You Own 1. Revenue & Retention

  • Own renewals, retention, and net revenue growth across your portfolio
  • Drive upsell and cross-sell opportunities in existing accounts
  • Proactively identify churn risks and execute recovery plans 2. Customer Outcomes & Adoption
  • Drive product adoption, engagement, and utilisation across accounts
  • Use data to track leading indicators and forecast account health 3. Strategic Account Management
  • Build and maintain relationships with key decision-makers and stakeholders
  • Act as a trusted advisor on employee health and benefits strategy
  • Run structured business reviews (QBRs/MBRs) aligned to customer goals 4. Execution Excellence
  • Own onboarding and ensure strong activation and first-value delivery
  • Manage escalations with urgency and drive cross-functional resolution 5. Voice of Customer
  • Translate customer feedback into actionable product and service inputs What Success Looks Like
  • High logo retention and Net Revenue Retention (NRR)
  • Strong product adoption and engagement metrics
  • Consistent expansion pipeline and closed revenue
  • Positive customer feedback and advocacy What We’re Looking For
  • 3–7 years experience in Customer Success / Account Management / Hospitality Sales
  • Proven ability to own revenue outcomes (renewals + expansion)
  • Strong commercial mindset with comfort in selling and negotiation
  • Highly analytical and process-driven ; comfortable with data and forecasting
  • Excellent stakeholder management and communication skills What We Don’t Want (Implicit but Important)
  • Purely support-oriented profiles
  • Low ownership / escalation-driven working style
  • Activity without outcomes
Apply: Customer Success Manager at Loop