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Retention Executive
Furlenco · Bengaluru, India
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Key Responsibilities: 1. Proactively engage with existing customers through various channels including phone calls, emails, and virtual meetings to understand their needs and address any concerns. 2. Develop and maintain strong relationships with customers, serving as their primary point of contact for all retention-related inquiries. 3. Collaborate with cross-functional teams including customer support, product development, and marketing to ensure customer satisfaction and identify opportunities for retaining and upselling. 4. Utilize CRM systems and other sales tools to track customer interactions, forecast retention rates, and monitor progress towards sales targets. 5. Identify and address customer objections, demonstrating the value proposition of our products/services and overcoming barriers to renewal. 6. Prepare and present compelling proposals, contracts, and pricing options tailored to each customer’s specific needs and budget. 7. Stay informed about our offerings, industry trends, competitor offerings, and market dynamics to effectively position our products/services and maintain a competitive edge. 8. Continuously seek feedback from customers to identify areas for improvement and drive initiatives to enhance the overall customer experience. Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
- Proven track record of success in sales, retention, or account management roles, preferably in a B2C environment.
- Strong interpersonal and communication skills, with the ability to build rapport and influence decision-making at all levels of an organization.
- Results-oriented mindset with a passion for exceeding sales targets and driving business growth.
- Ability to work independently as well as collaboratively in a fast-paced, dynamic environment.
- Proficiency in Microsoft Office Suite.
- A customer-centric approach with a genuine desire to understand and address the needs of our customers.
- Excellent organizational skills and attention to detail, with the ability to manage multiple priorities simultaneously.