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Senior Director of Operations
WhiteSlips Job Management Consultants · Bangalore, Karnataka, India
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Business & Operations Leadership Provide end-to-end leadership for international Inbound & Outbound Voice operations . Manage large and complex delivery teams and ensure achievement of SLA, productivity, quality, CSAT/NPS and business targets . Drive operational strategy, performance governance, capacity planning and continuous improvement. Lead from the front as the business/program SME and operational thought leader. Client & Stakeholder Management Own senior-level client relationships, gover…