Apply with hirly
Sky VRM-Sky Channel-VRM - Support
Kotak Mahindra Bank · Thane, Maharashtra, India
Upload your resume to see how well you match this job — free, in seconds, no account needed.
Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.
Description Job Role: Team Leader
- Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
- Collaborating with fulfilment teams to ensure best in class conversion ratios.
- Ensure availability of trained manpower to maintain production at 100% capacity.
- Meet cost to income ratios as determined by Score card.
- Adherence to Standards of Performance.
- Meeting Customer Satisfaction index as measured through NPS surveys. Job …