Care Coordinator Austin/Travis County

Unbound Now is ending human trafficking by identifying victims, supporting survivors, seeking justice, and leading system change. We are motivated by our faith in Jesus and work each day as individuals driven by hope, oriented towards service, and committed to excellence. To learn more about our values, please read our Statement of Faith. Job Title: CSEY Care Coordinator Job Status: Full-time, exempt, grant-funded Job Location: Travis County, Hybrid Job Summary: Unbound Now, with the endorsement of county community partners and the financial support and direction of the Office of the Governor’s Child Sex Trafficking Team, is committed to implementing the Texas Model for Care Coordination for Commercially Sexually Exploited Youth (CSEY). Care Coordination facilitated by Unbound Now is consensus-driven and collaborative, with a focus on identifying and supporting CSEY and connecting youth and families to tailored, accessible, trauma-informed, and holistic resources through a coordinated network of community partners. The goal is for every identified youth survivor of sex trafficking to have access to non-punitive, responsive, high-quality, community-based services that address their unique short- and long-term needs. Care Coordination includes awareness, education, collaboration, continuous learning, creativity, and capacity-building to strengthen the community’s ability to identify and support CSEY. Care Coordination teams build trust, transparency, and collaborative solutions among partners to reduce duplication of efforts and ensure that local and statewide systems serve as bridges rather than barriers to services for youth and their families. The primary functions of the CSEY Care Coordinator are to implement Unbound Now’s Care Coordination program as described above; facilitate county-level consensus-building and protocol development; and ensure compliance with Unbound Now policies and procedures and the expectations of the Texas Office of the Governor’s Child Sex Trafficking Team. Responsibilities include participating in shared 24/7 crisis response coverage with other Care Coordinators; completing CSE-ITs as needed; securing and maintaining appropriate releases of information and consent for Care Coordination services; facilitating Rapid Response Meetings, Service Status Meetings, and Family Empowerment Meetings; developing and maintaining strong relationships with community partners; ensuring timely and accurate documentation; supporting and facilitating awareness, education, and training opportunities; conducting case analyses and data evaluation sessions; and coordinating and scheduling Advisory Council meetings. Compensation: Annual salary Benefits: Unbound Now is proud to offer a premier benefits package that prioritizes the health and financial security of our team members and their families:

• 100% Employer-Paid Health Insurance: We cover 100% of medical premiums for both the employee and their family.
• Employer-Paid Life Insurance: Fully covered for the employee at no cost.
• Retirement Savings: 401(k) plan with a 3% salary match (eligible after 90 days; 1-year vesting).
• Dental & Vision: Comprehensive plans available at the employee’s expense. Availability: Generally, Monday through Friday, 8:30-5:30. Will share 24/7 on-call with one other regional care coordinator on weekends, evenings, and holidays. Anticipated 45-50-hour workweek. Travel: This position requires travel throughout the service region and may require limited travel for training and team/professional development opportunities Working Conditions: Work performed primarily remotely, with some expectation and flexibility of work in normal office environments as required. The job requires the ability to respond remotely during the night, as well as attention to detail and the ability to document in an electronic case management system. Job Responsibilities:
• Build consensus among county community partners to establish and maintain Care Coordination protocols consistent with the Texas Model for Care Coordination.
• Implement Unbound Now’s Care Coordination program in accordance with the expectations of the Texas Office of the Governor’s Child Sex Trafficking Team (CSTT), applicable grant requirements, Unbound Now policies and procedures, and subsequent CSTT guidance.
• Participate in shared 24/7 remote crisis response coverage with other Care Coordinators in accordance with established Care Coordination Team (CCT) protocols.
• Complete CSE-ITs as needed and support appropriate responses based on screening results.
• Secure and maintain appropriate releases of information and consent for Care Coordination services and safeguard confidential information in accordance with applicable requirements.
• Encourage engagement with CSEY Advocacy services and other appropriate community-based supports.
• Facilitate Rapid Response Meetings (RRMs), Service Status Meetings (SSMs), Family Empowerment Meetings, and other Care Coordination Team meetings as appropriate.
• Schedule, coordinate, and facilitate regular Advisory Council meetings.
• Support the Care Coordination team in promoting and hosting community awareness, education, and training opportunities.
• Facilitate case analysis and data evaluation sessions with Care Coordination teams and Advisory Councils as appropriate.
• Develop and maintain strong working relationships with essential community partners, including but not limited to children’s advocacy centers, CASA, CSEY Advocacy agencies, DFPS, Community-Based Care providers, medical providers, juvenile justice/probation, law enforcement, district attorney’s offices, and other community-based service providers.
• Promote partner commitment, consistency, accountability, collaboration, and information sharing, and seek feedback from community partners to strengthen the coordinated response.
• Maintain regular communication with the Care Coordination Program Director and/or Assistant Program Director regarding program implementation, challenges, partner concerns, significant case issues, and other matters requiring leadership support.
• Participate in individual and group supervision, team meetings, and regular gatherings of Unbound Now Care Coordination staff to review program progress, discuss upcoming objectives, strengthen practice, and promote consistency in service delivery.
• Represent Unbound Now and communicate effectively about Care Coordination services with community partners and other stakeholders as needed.
• Document referrals, intakes, meetings, service plans, outgoing referrals, communications, action plans, and other required case activity promptly and accurately in Unbound Now’s electronic case management system, generally on the same day. Crisis Response and Rapid Response Responsibilities:
• Respond to crisis referrals in accordance with established CCT protocols, including obtaining appropriate consent and contacting the designated CSEY Advocacy agency.
• Coordinate with law enforcement, DFPS, medical providers, and other CCT partners following the identification or recovery of a youth, as appropriate.
• Notify appropriate CCT members of an identification, recovery, or qualifying CSE-IT result in accordance with established protocols.
• Initiate the appropriate Care Coordination case record and begin collecting relevant information from DFPS, juvenile justice/probation, law enforcement, the children’s advocacy center, CSEY Advocacy, and other partners as needed.
• Coordinate Rapid Response Meetings by notifying participants, scheduling and facilitating meetings, documenting decisions, and developing and distributing action plans.
• Complete follow-up activities resulting from Rapid Response Meetings, including coordinating with identified service providers and following up with responsible referral sources as appropriate.
• Maintain communication with CSEY Advocacy and other partners directly supporting the youth to o