Sr. Support Engineer 2 - L1 Ops, L1 support, Infra, Azure, Windows, Monitoring tools

Scope: We are looking for an enthusiastic L1 Infra Engineer (8-10 years) to join our IT/Infrastructure team. (Immediate Joiners Preferred) The ideal candidate should have a foundational understanding of IT infrastructure, networking, cloud computing (preferably Azure), databases, and server administration (Windows/Linux). This role focuses on infrastructure monitoring, incident management, and L1 operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success. Our current technical environment:

• Networking: Good understanding of Networking concepts
• Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis).
• Databases: Basic Database knowledge
• SQL/Oracle
• queries, backups, user access
• General: Strong troubleshooting, analytical, and communication skills.
• Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD
• Familiarity with ITIL processes (Incident, Problem, Change Management)
• Certifications like CCNA/MCSA/RHCSA preferred
• Willingness to learn and work in a 24x7 support environment
• Hands-on L1 support experience in IT infrastructure What you’ll do:
• Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools.
• Track and resolve service alerts, ensuring timely updates in ticketing systems.
• Incident Management
• Perform L1 triage and troubleshooting for incidents across servers, networks, and databases.
• Escalate issues to L2/L3 teams as required.
• Document incidents, root causes, and resolution steps for knowledge sharing.
• Server & Infrastructure Support
• Assist in administering Windows and Linux servers (user management, basic services, patching support).
• Support basic tasks in Active Directory, access management, and resource provisioning.
• Perform basic troubleshooting of network components (connectivity, DNS, firewall basics).
• Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks.
• Collaboration & Governance
• Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security).
• Support compliance, security, and governance requirements as per company policy. What we are looking for:
• Basic understanding of IT infrastructure components (Servers, Storage, Networking, Active Directory).
• Networking & Database Support
• 8-10 years of experience in L1 Infra, monitoring, windows/linux admin, ITIL, Incident management
• Exposure to database technologies (SQL/Oracle/Postgres) with basic admin/troubleshooting knowledge.
• Familiarity with Windows & Linux administration (services, users, patching, logs).
• Knowledge of incident management and ticketing tools (ITIL Process).
• Troubleshooting and problem-solving skills with a logical approach.
• Good communication and documentation skills.
• Azure Fundamentals certification (AZ-900).
• Basic knowledge of automation (scripts, monitoring alerts handling).
• Familiarity with cloud security, backup & recovery concepts. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.