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Senior Lead, Commercial Business Analyst
Stryker · Gurugram, India
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Work Flexibility: Hybrid or Onsite Senior Lead, Commercial Business Analyst What you will do:
- Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope
- Drive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholders
- Build and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business priorities
- Partner with business teams to identify needs, define and document requirements, and drive solution delivery
- Develop comprehensive project charters, including clear objectives, success criteria, and detailed requirements
- Identify and lead opportunities for process improvement, redesign, and development of new policies or workflows
- Maintain clear and consistent communication between business and IT teams throughout the project lifecycle
- Work closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project delivery
- Ensure compliance with regulatory requirements where applicable and support global teams across time zones
- Contribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiatives What You Need:
- MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred
- 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations
- Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization
- Proven experience documenting complex processes and translating them into clear, actionable insights
- Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQ
- Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing
- Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects
- Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholders Travel Percentage: 20%