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Senior NOC Engineer
Adit · Ahmedabad, India
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About the Role We are looking for a Senior NOC Engineer . The candidate will be responsible for monitoring, troubleshooting, and maintaining a high-concurrency VoIP/PBX production environment and handling critical P1/P2 incidents. Key Responsibilities
- Monitor VoIP and infrastructure health using Grafana, Prometheus, GCP Monitoring, and Homer.
- Troubleshoot SIP, RTP/RTCP, SDP, call quality, jitter, and packet loss issues.
- Manage and troubleshoot Kamailio/OpenSIPS and FreeSWITCH/Asterisk.
- Monitor GCP Compute Engine, VPC, Firewall, Load Balancers, and Static IPs.
- Troubleshoot PostgreSQL/Cloud SQL and PgBouncer issues.
- Analyze SIP traffic using Wireshark and sngrep.
- Handle P1/P2 incidents, execute runbooks, and coordinate Tier 3 escalations.
- Monitor carrier SIP trunks and troubleshoot 401, 403, and 503 errors.
- Mentor junior NOC engineers and support shift operations. Requirements
- 6–8 years of experience in NOC/Technical Operations/Production Support.
- Strong hands-on experience with VoIP, SIP, Kamailio/FreeSWITCH or OpenSIPS/Asterisk.
- Good knowledge of GCP, PostgreSQL, monitoring tools, and incident management.
- Experience with PagerDuty/Opsgenie, Jira, and Slack.
- Strong troubleshooting, communication, and incident-management skills.
- Ability to work effectively in a 24/7 shift environment. Why Adit?
- We are a fast-paced organization in a phase of sustained, strategic scale and expansion.
- We offer remote opportunities with Flexible work schedules for better work-life balance.
- Group of 700+ Agile, Smart, and Dynamic IT Professionals.
- Supportive and collaborative work environment.
- Great working and learning environment