Treasury Product Manager (CashPro)

Job Description: Job Title: CashPro Product Manager Corporate Title : Vice President Location: London Company Overview At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! London Location Overview Our London office is based just a stone’s throw from the magnificent St. Paul’s Cathedral on bustling King Edward Street. Here you’ll find modern workspaces and a state-of-the-art auditorium space. In addition, we’re proud to host an onsite restaurant that shares our commitment to sustainability by providing delicious seasonal menus which have been created with the planet in mind. Make sure to take time for yourself and head up to our rooftop terrace and take in the spectacular views across London. Finally, your physical wellness is well-catered for with our onsite gym facilities and medical centre. Global Payments Solutions Group Bank of America’s Global Payments Solutions (GPS) business is hiring. Our focus on combining cutting-edge technology with innovative solutions, means we consistently deliver exceptional results for our clients. Do you want to be part of our award-winning team? We are proud to:

• Be a leading provider of treasury and cash management solutions
• Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500
• Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world’s largest corporate and financial institutions
• Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services We want to hear from you if you are:
• A highly-motivated individual
• Has a client-centric focus who can advocate on their behalf
• Can challenge the status quo
• Collaborate with peers as well as having the ability to influence the conversation with diverse points of view
• Innovative with forward-thinking ideas Overview CashPro® is Bank of America’s fully integrated multichannel experience that helps companies improve control, visibility, processing, and scale. CashPro® delivers this experience through multiple channels: CashPro® Online, the CashPro® App, CashPro® API and CashPro® Connect. This Product Manager role is within the Digital Platforms and Channels team, responsible for Payments, CashPro® Forecasting and Information Reporting, together with User Experience and Access Controls, across the CashPro® Online channel for the EMEA markets. Responsibilities
• Own and manage the Payments product suite within CashPro® Online for EMEA, including strategy, roadmap and end-to-end lifecycle management, together with the underlying technology infrastructure, external partners and utilities that support it.
• Own CashPro® Forecasting for EMEA, ensuring accurate and timely cash flow forecasting capabilities are delivered to clients and aligned with the global product roadmap.
• Own Information Reporting for CashPro® in EMEA including ensuring regional requirements are documented and form part of the global product roadmap.
• Own the end-to-end User Experience for CashPro® Online, partnering with design and technology teams to improve usability, simplicity and client adoption.
• Manage Access Controls (client entitlements, security profiles and user permissioning) for CashPro® Online, ensuring appropriate governance and risk controls are in place and maintained.
• Comprehensive understanding of the product capability, including user interface, middleware applications, database, payment processing engines, entitlement/access control configurations, as well as all types of customisation preferences we offer to clients.
• Detailed knowledge of competitive landscape and market trends within the channels and payment space.
• Take initiative to develop new products and improve existing offerings based on industry trends and regulations, whilst factoring client feedback.
• Partner with a wide range of stakeholders at different levels within the region and across the globe (Global Product Teams, Sales, Technology, Operations, Compliance, Marketing, and external vendors) to bring to life their vision for the product in conjunction with the firm-wide strategies. Especially close engagement with technology and operations given the technical nature of the product set.
• Provide support in business development efforts by assisting with Request for Information (RFI)/Request for Proposal (RFP) responses and sales presentations and conduct client engagements in order to help effectively on-board and optimize their CashPro® experience.
• Participate in product planning sessions and enhancement roadmap discussions by providing voice-of-the-client feedback, bring unique experiences and knowledge to the discussion.
• Close collaboration with other product managers within the region and across the globe in adjacent subject matter areas, such as Receivables, CashPro® Service, CashPro® Administration, Transactional Foreign Exchange, and Liquidity, given the interdependencies with Payments, Forecasting and Information Reporting.
• Ability to build business cases among competing priorities, to influence the product strategy both at the regional and global level, to drive global consistency, enhance capability, improve user experience, and facilitate operational efficiencies.
• Lead on responses to internal audit and risk reviews, manage risk parameters and be responsible for regulatory reporting that is relevant to the product set; identify and remediate issues and regulatory change, via forum such as impact assessments and project implementation. What we are looking for
• Experience in a comparable business, ideally within a financial institution, or other payments business also considered, ideally in a technology-based product management capacity.
• Advanced knowledge of bank treasury services product, operating and connectivity platforms, products and capabilities, and a strong understanding of client processes and back-office systems, particularly across payments, cash forecasting and reporting platforms
• Experience owning or influencing digital User Experience, ideally partnering directly with UX/UI design teams, running client usability research or journey mapping, and translating client feedback into product/design requirements.
• Experience/appreciation for the complexities from global operations and legacy systems, with cross border and multi-jurisdictional exposure.
• Experience in technology middleware and system design, as well as understanding the role technology plays within the payments landscape in terms of both innovations and regulation.
• Experience in both technical and non-technical project management, meeting deadlines and pushing product development to market in a timely fashion.
• Risk Manager who is keen attention to spotting risks and issues, as well as taking action to address or remediate systematically.
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