Apply with hirly
Security Remote Technical Support Engineer (L2)
Jobgether · India
Upload your resume to see how well you match this job — free, in seconds, no account needed.
Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.
Already have an account? Sign in to see your saved application
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Security Remote Technical Support Engineer (L2) based in India. This role provides second-level remote technical support for enterprise security technologies, helping customers restore services and resolve complex incidents efficiently. You will investigate technical issues across security environments, identify root causes, and coordinate effective resolutions. The position combines hands-on troubleshooting with service management, documentation, monitoring, and SLA ownership. You will work closely with customers, vendors, carriers, and internal technical teams to diagnose and resolve incidents. The role also involves proactive identification of potential problems and contributing to preventative measures and service improvements. Success requires strong analytical thinking, customer focus, technical communication, and disciplined incident management. The position is based in Nagpur and follows an on-site working model with full-time US-shift coverage.