Manager, Client Project Management

Job Description Job Title: Manager, Client Project Management Location: Gdansk, Poland (Hybrid) The Manager, Client Project Management is a critical leadership position within our Professional Services organization, a $100 Million dollar business within Thomson Reuters. This leadership role is pivotal for driving the successful delivery and financial performance of client-facing projects. It encompasses strategic portfolio ownership, direct accountability for team utilization and revenue targets, and accountability for revenue hours for assigned business practice(s). Success in this high-impact role requires acute strategic thinking, adept problem-solving, and exceptional influence to ensure operational excellence and foster client and employee satisfaction. Reporting to the Director of Project Management

• Strategic Delivery, the Manager, Client Project Management will be part of the PMO Leadership Team for Professional Services at Thomson Reuters. Primary key stakeholder relationships will include the Project & Operations Management Team (POM), Resource Management Office, PS Delivery Teams, Sales functions, and internal Technology and Product Teams. Key Responsibilities:
• Team Leadership & Development:
• Lead, mentor, and directly manage a team of 6-12 Client Project Managers, fostering a high-performance culture through comprehensive guidance, coaching, and performance management.
• Drive team accountability for utilization, monthly revenue hours, and other critical financial targets.
• Conduct regular 1:1s, develop and engage team members at all levels, and quickly address performance gaps, providing timely and clear feedback to ensure optimal outcomes.
• Promote and embed PMO Guiding Principles: trust and accountability, assume good intent, clear/concise/cadenced communication, and “no surprises”.
• Project Portfolio Responsibility & Delivery Excellence:
• Oversee a portfolio of customer projects from initiation through closure; monitor health, risks, dependencies, and financials; providing hands-on PM support where needed to stabilize delivery and model best practices.
• Directly lead and project manage select strategic client projects, ensuring successful initiation, execution, and closure.
• Serve as the primary escalation point for critical project issues, driving rapid resolution and upholding exceptional client satisfaction.
• Ensure Project Managers are compliant with established PMO processes and methodologies.
• Leverage data, project backlog portfolio, PM scorecards, utilization reporting, and other tools and systems to drive continuous improvements in predictability and throughput.
• Strategic & Operational Management:
• Translate PMO strategy into team-level operating plans and rhythms; prioritize near-term execution while supporting longer-term improvements,
• Partner with Resource Management and POM team to track utilization and revenue hours against targets; forecast and allocate PM capacity; balance workload, smooth bottlenecks, and anticipate hiring/backfill needs.
• Champion continuous improvement in processes, templates, and tooling to reduce cycle time and rework.
• Site Leadership & Engagement (Gdansk Office):
• Serve as a strategic site leader for the Gdansk office, representing PMO and PS leadership and cultivating a vibrant, collaborative in-office environment that reflects our TR Values.
• Organize, facilitate, and volunteer in local company and departmental events, conferences, and initiatives to enhance team and broader employee engagement, acting as a champion for organizational culture.
• Communication & Stakeholder Management:
• Maintain proactive, transparent, and actionable communication with senior PMO leadership, Project Owners, Sales, Client Partners, Client Success Managers, and PS Delivery leaders.
• Build strong relationships with clients and internal teams; set clear expectations on scope, timelines, roles, and communications from project kick-off through closure.
• Fluent in both written and spoken English. Required Qualifications:
• 7+ years of progressive experience in project management, professional services, or software implementation, with at least 3 years in a direct leadership role managing large teams of project managers or project delivery consultants.
• Demonstrated success overseeing a portfolio of concurrent client projects and meeting utilization/revenue hour targets at the team level.
• Strong track record delivering enterprise software programs, preferably in SaaS/cloud environments with ERP integrations (SAP, Oracle Fusion) and related tax/finance platforms.
• Proficient across the full project lifecycle: SOW review, planning, budgeting, resource planning, risk/issue management, change control, and closure.
• Skills:
• Proven people leadership: goal-setting, coaching, performance management, and talent development.
• Strong portfolio management discipline with data-driven decision-making; comfortable using dashboards, utilization and financial reports, and PM scorecards.
• Excellent stakeholder management, executive communication, negotiation, and escalation handling.
• Demonstrate expert command of project management methodologies and tools, guiding teams in the selection and adherence to Agile, Scrum, or Waterfall approaches to ensure delivery excellence in a global, matrixed environment.
• Apply an analytical, structured, and calm approach to managing competing priorities, while maintaining a customer-centric mindset that articulates project management value and identifies upsell opportunities within active engagements.
• Work Environment & Flexibility:
• Hybrid schedule with at least 3 days per week in Gdansk, Poland office, with the expectation of 4 days per week in office for the first 6 months.
• Requires considerable flexibility to accommodate global time zones, regularly attending meetings aligned with US business hours (predominantly mornings

US Est

and CST).

• Annual travel up to 30% primarily within EMEA, with occasional global travel, to which ample advance notice will be provided.
• Education & Certifications:
• Bachelor's degree in Business, Finance, Computer Science, Engineering, Information Technology, or equivalent practical experience.
• Project Management Professional (PMP), PRINCE2, or similar recognized project management certification is highly preferred. Preferred Qualifications:
• Experience in the tax or finance technology domain; familiarity with Thomson Reuters ONESOURCE Indirect Tax Determination/Compliance is a plus.
• Experience coaching teams on ERP process areas such as Order-to-Cash and Procure-to-Pay, and associated tax tools/engines.
• Demonstrated ability to identify and nurture upsell opportunities in partnership with Sales/Client Partners. #LI-KK1 What’s in it For You?
• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs