Front Office & Sales Support Administrator

Job Description The Front Office & Sales Support Administrator serves as the first point of contact for visitors, customers and incoming enquiries. The role combines front office administration, customer service and sales support activities, ensuring a professional customer experience whilst supporting the smooth operation of administrative and commercial processes. What we offer Beyond a competitive package, joining Alberta Group means joining a team where your work shapes how the company grows. We offer: Growth & Impact

• Genuine room to grow into a broader people role as you build trust and deliver results.
• A high level of autonomy – you will own your work and have real influence over how recruitment and development are run.
• Direct exposure to senior stakeholders and decision-makers across the Group from day one.
• A supportive, collaborative HR team that values openness, initiative, and continuous learning. Health & Well-Being
• Private medical insurance cover, which can be extended to dependents against a nominal administrative fee per person.
• Enrolment in our Employee Well-Being Scheme, promoting both mental and physical well-being. Practical Benefits
• Company phone and mobile line.
• Annual work-attire allowance for office-based team members.
• Eligibility for the Alberta Team Member Discount, offered from numerou s service providers and retailers across Malta. Key Responsibilities Front Office & General Administration:
• Greet and welcome visitors, directing them to the appropriate person or office.
• Handle incoming and outgoing calls, relay messages, and provide accurate information to callers.
• Manage front desk and carry out daily administrative activities. Provide timely responses to inquiries and requests.
• Maintain organised office documents and files
• Maintain a professional and tidy work environment throughout the office.
• Communicate important customer feedback and maintain a positive customer experience.
• Additionally, assist with any other administrative tasks as directed by the line manager or designated person. Customer Service & Sales Support
• Act as the first point of contact for walk-in customers, visitors and incoming enquiries.
• Provide information regarding Alberta Group's products offerings and direct enquiries to the appropriate department.
• Process orders, manage stock levels, and support sales activities by upselling and cross-selling products.
• Support the administration of customer quotations, orders and sales-related documentation.
• Liaise with customers and internal departments to support a positive customer experience.
• Maintain accurate records relating to customer interactions, enquiries and commercial activities. Team Collaboration & Professional Development:
• Collaborate with colleagues to identify and implement efficient administrative practices.
• Participate in training sessions and professional development programs as directed by the company. Required Qualifications & Experience
• Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications.
• At least one year of experience in an administrative role.
• Basic knowledge of Maltese and English languages. Required Skills & Attributes Communication
• Ability to communicate effectively with a diverse range of stakeholders and build positive relationships. Customer Service Orientation
• Ability to build positive relationships with customers and provide a professional first point of contact for Alberta Group. Attention to Detail
• Meticulous in maintaining accurate documents and records. Organisational Planning & Time Management
• Capable of prioritising workloads and managing time efficiently. Professionalism
• Demonstrates a presentable and professional demeanour in all interactions, with strong ethics and integrity. Company Culture Fit
• Embrace and uphold the company's values, mission, policies and procedures.
• Demonstrate a proactive and solution-oriented approach to challenges.
• Strive for continuous improvement and innovation in practice.