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MuleSoft/RTP Platform Support
Trigent Software Private Limited · India
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Platform Engineer
- MuleSoft/RTP Platform Support (Ops & CI/CD) Client: Truist Bank Program: High Volume Client Enablement (HVCE) Location: [Offshore / Hybrid Chennai/Hyderabad/Pune/Kolkata] Shift: Tentatively 11AM to 9
PM Ist
Program Context The HVCE program supports Truist's Real-Time Payments (RTP) and MuleSoft integration platform as it scales to accommodate high-volume client onboarding. This role supports platform scaling, infrastructure expansion, resiliency improvements, and day-2 operational stability across the RTP/MuleSoft landscape. Key Responsibilities Administer and support the MuleSoft Anypoint Platform (Runtime Manager, API Manager, Exchange) across environments supporting RTP transaction flows. Support platform scaling activities
- CloudHub/RTF worker scaling, VPC/network configuration, and capacity planning for high-volume client onboarding. Participate in resiliency and high-availability improvements, including failover design, DR drills, load balancing, and retry/circuit-breaker patterns. Provide shift-based operational support (L1/L2) covering monitoring, incident triage, escalation handling, and on-call rotation per the program shift roster. Manage CI/CD pipelines in GitLab for MuleSoft application deployments, including pipeline authoring, branching strategy, and automated build/test/deploy across environments. Troubleshoot integration and connectivity issues across API layers, on-prem/cloud connectors, and RTP messaging components. Maintain deployment documentation, runbooks, and root-cause-analysis (RCA) reports for recurring or major incidents. Collaborate with cross-functional teams (Infrastructure, Security, Application teams, Delivery Management) to support implementation activities and change releases. Adhere to Truist's change management, security, and compliance protocols within a regulated banking environment. Required Skills & Experience Area Requirement MuleSoft Platform Administration 3-6+ years hands-on experience administering Anypoint Platform (Runtime Manager, API Manager, CloudHub/RTF, connectors, VPC configuration) in enterprise integration environments. Operations / Shift Support Proven experience in shift-based / on-call production support with incident and problem management; ITIL exposure preferred. DevOps / CI-CD (GitLab) Hands-on experience with GitLab pipelines, runners, YAML-based CI/CD configuration, branching and merge strategies for automated build/test/deploy. Domain Experience Banking or Financial Services integration experience strongly preferred; exposure to Real-Time Payments (RTP) or similar payment rails is a plus. Infrastructure Working knowledge of cloud/network concepts (VPC, load balancers, firewalls) relevant to platform scaling and resiliency. Communication Strong verbal and written communication for client-facing status updates; ability to operate in regulated, high-availability environments. Nice to Have MuleSoft Certified Platform Architect / Integration Architect certification. Experience with monitoring tools such as Splunk, Dynatrace, or AppDynamics. Exposure to Kafka or other RTP-adjacent messaging systems. Prior banking client delivery experience (Truist or similar financial institution).