Online Programs Enrollment Specialist (Online + Mesa Hybrid)

Job Description Essential Functions include, but are not limited to the following:*

• Respond to all new inquiries quickly and maintain consistent communication with all students/parents throughout the admissions process.
• Complete the required numbers of outbound calls per day to reach prospective students.
• Conduct telephone-based and on site consultations to prospective students and parents on their educational goals.
• Review programs with parents/student and advise them on admission requirements
• Ensure that all admission paperwork is completed and filed appropriately.
• Accurately enter new student information into the CRM system.
• Maintain targeted conversion metrics at each stage of the admission process.
• Recruit students who left the program and assist with getting the student educational support.
• Attend regularly scheduled internal meetings to monitor enrollment goals, review policy and procedures, and develop new strategies for recruitment.
• Analyze recruitment and retention data and make strategic recommendations to Leadership.
• Travel on behalf of the school for recruitment and other school related events.
• Ensure students/parents meet with Student Advisors to outline Program Completion Plans.
• Create community partnerships for student recruitment and attend community events.
• Stay informed of current trends and changes in the industry.
• Clearly articulate the mission and value of Pathways in Education.
• Responsible for making recommendations to continue or shifts unitive using tracked data for all recommendations
• Other duties as assigned. Knowledge, Skill and abilities Preferred:
• Respond to request for service and assistance
• Displays willingness to make decisions
• Effectively communicating with others. Able to complete all job requirements in allotted time
• Displays an organized and results-oriented approach, and motivation to perform without extensive direction.
• Displays high quality of work and level of accuracy.
• Ability to travel and work alternate hours including weekend and evenings as necessary. Education and Experience:
• Minimum 1 year customer service, telemarketing or sales experiences (including admission experience)
• Ability to effectively communicate in person and in writing and be able to speak publicly.
• Possess high energy, attention to detail, and the ability to organize effectively.
• Strong presentation skills
• Knowledge of Microsoft Office and/or Gmail Suite
• Bachelor’s degree preferred
• Bilingual Spanish preferred *The specific statements shown in each section of this description are not intended to be all inclusive. They describe the general nature and level of work being performed and/or represent typical elements and criteria considered necessary to successfully perform the job. The Company retains the discretion to add to or change the duties of the position at any time.