Program Specialist (Training Coordinator)

Summary Incumbent serves as the Veterans Service Center (VSC) Training Coordinator. The Training Coordinator plays a key role in the development & maintenance of a training infrastructure for the RO by enhancing consistency of training initiatives, enhancing the network of training communication, reducing duplication and enhancing economy of scale, and serving as the point of contact for directed training initiatives. The position is located in the Office of the Veterans Service Center Manager (VSCM). Duties Specific duties include: Responsible for planning, developing, directing, tracking conducting, and operating training programs that provide for the development or advancement of individual employees. Coordinates and tracks training and advises management on all aspects of technical training policy. Evaluates training programs and plans develops and installs new or modified programs. Identifies the duties, tasks and elements necessary for various tasks within VSC and selects from these duties the tasks requiring training. Develops training modules, measures of job performance, and methods/levels of proficiency certification. Analyzes existing courses and chooses instruction settings. Administers or coordinates training modules, proctors and scores testing, and reports results for RVSRs, VSRs and other positions within VSC. Provides formalized training on trends noted on quality reviews by using STAR review results, regulations, directives, and other relevant material to train all VSC staff in relevant phases of division work. Coordinates with Veterans Service Center Manager and Assistant Veterans Service Center Managers, Coaches, VSC staff and others to identify, plan and develop training needed in the Veterans Service Center. Incumbent will be responsive to training needs identified by management at all times. Incumbent coordinates and/or conducts training with other divisions. Promotion Potential: None. This position is at the full performance level. Work Schedule: Full Time, Monday

• Friday 8:00 am
• 4:30 pm Compressed/Flexible: Not available Telework: Yes
• This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist (Training Coordinator); PD39009A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:10/06/2026. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position you must have served 52 weeks at the GS-11 level. If you are a current VBA employee seeking reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-12 (or higher) and the promotion potential of your current position must be at least None. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

Minimum Qualification

REQUIREMENT: You may qualify based on your experience as described below: GS-12 Grade Level Specialized Experience: Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11). Examples of specialized experience would typically include, but are not limited to: Assessment of training needs Assisting in the development or modification of training programs and curriculum guides, or Advising management on varying aspects of training policies. Education Substitution: There is NO educational substitution for this position at the GS-12 grade level. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at