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Production Support (AWS support) Java springbootSQL
Infosys Limited · Hyderabad, Telangana, India
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Key Responsibilities: Key Responsibilities Production Support Incident Management Lead L2 L3 production support for business critical applications ensuring high availability and minimal downtime Triage troubleshoot and resolve incidents across application database and AWS infrastructure layers within defined SLAs Perform deep root cause analysis RCA for recurring issues and drive corrective and preventive actions CAPA Coordinate major incident bridges communicate status updates and ensure timel…