Authorization Coordinator

SafeRide Health is seeking a detail-oriented, customer-focused Authorizations Coordinator to join our Travel Operations team. In this role, you will manage end-to-end travel logistics for members traveling for medical care, ensurin g a smooth, supportive, and dignified experience. You’ll be the primary point of contact for members, health plans, and vendors—balancing accuracy, efficiency, and empathy in every interaction. Key Responsibilities

• Authorization Management
• Verify and document health plan travel authorizations, request and secure pre-approvals, and confirm details with medical facilities.
• Member Support
• Provide clear, compassionate communications about authorizations, approved providers, and denials.
• D eliver timely documentation to both members and health plans.
• Health Plan R elations
• Build and maintain positive partnerships with approval teams at each Health Plan
• Data & Reporting
• Maintain accurate , detailed records in alignment with compliance requirements.
• Productivity & Quality
• Meet departmental performance standards while maintaining exceptional service quality and member satisfaction.
• Flexibility
• Adapt to changes in travel schedules and unforeseen circumstances while ensuring members’ needs remain the priority. Required Qualifications
• High school diploma or equivalent.
• 1+ year experience in Authorization coordination or similar logistics-based role.
• 1+ year experience in a high-volume inbound call center or customer service environment.
• Strong data entry skills; ability to manage high call volume and multitask in a fast-paced setting.
• Knowledge of cost tracking, budgeting, or service expense management.
• Typing speed of at least 35 WPM. Preferred Qualifications
• Some college coursework or degree in hospitality, business, or related field.
• Familiarity with Medicaid NEMT guidelines. Mindset and Values We’re Looking For
• Strong problem-solving and decision-making skills under pressure.
• High emotional intelligence and empathy when supporting vulnerable populations.
• Excellent communication (verbal and written) across phone, email, and documentation.
• Ability to work independently and collaboratively with health plans, vendors, and internal teams.
• Cultural competence and sensitivity in working with diverse populations.
• Strong organizational skills with ability to meet deadlines consistently. About Us: SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to intelligently deliver cost-effective, on-demand transportation, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country. Learn more at www.saferidehealth.com . If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.