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Analyst
BSR & Co · Bangalore, Karnataka, India
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Description Proposed designation : Contact Centre Analyst – People Operations Role: Analyst Ops Support (Voice Non-Voice) Reporting to Assistant Manager/ Manager Geo to be supported : US Shift : 6:30 PM to 3:00 AM Responsibilities Roles & Responsibilities o Act as the first point of contact for employee inquiries across voice calls, email, chat, and case management tools. o Provide clear, accurate, and empathetic responses. o Resolve employee requests within defined quality standards and servi…