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Outbound Caller Specialist
Superservicetoday · Danvers, Massachusetts
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About the Role We’re looking for a motivated Inside Sales / Outbound Caller who knows how to turn conversations into opportunities and opportunities into booked appointments for our plumbing, HVAC, and drain services. This is a high-volume, results-driven role for someone who thrives on the phone, connects naturally with customers, creates urgency, and is motivated by results. Key Responsibilities
- Make consistent outbound calls to new leads, past customers, and unsold estimates
- Follow up with customers to generate new service opportunities
- Book appointments for plumbing, HVAC, and drain services
- Re-engage past customers and encourage repeat business
- Educate customers on available services and identify their needs
- Handle objections confidently and close for the appointment
- Accurately document customer interactions and follow-ups in the system
- Meet or exceed daily and weekly call and booking goals Requirements
- Previous outbound sales, inside sales, or call center experience
- HVAC, plumbing, drain, or home services experience is a plus
- Strong communication, persuasion, and customer service skills
- Comfortable making high-volume calls and handling rejection
- Self-motivated, organized, dependable, and results-driven
- Able to work in a fast-paced team environment What We Offer
- Competitive base pay + performance-based incentives
- Consistent lead flow
- Growth and advancement opportunities
- Fast-paced, team-oriented work environment
- Opportunity to build a long-term career with a growing company If you’re energetic, dependable, and motivated by results, we want to hear from you! Apply today and become part of a team where your performance directly contributes to our growth.