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Lead Associate - Collections (French Language- B2 Certified)- Experience (3-5 years) - Pune (Magarpatta) - US Shift (05:30 PM - 02:30 AM)
WNS Global Services · Pune, Maharashtra, India
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Job Description The ideal candidate will have prior experience in a contact center or customer care environment, and will be responsible for managing accounts receivable, resolving billing issues, and ensuring timely collection of outstanding balances from French-speaking customers. Key Responsibilities: Contact French-speaking customers via phone, email, and other channels to collect outstanding payments. Handle inbound and outbound calls related to billing inquiries, payment arrangements, and…