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L2 Application Support Engineer

Encora10 · Brazil

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Job Title: L2 Application Support Engineer Key Skills: Java, C, ETL, Shell script. Location: São Paulo Mode: In-person We at Coforge are hiring L2 Application Support Engineer with the following skill set. Key Responsibilities

  • Work actively with team members to analyze and resolve application issues.
  • Identify defects, discrepancies, and trends by ways of code debugging or log analysis.
  • Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas.
  • Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly.
  • Automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
  • Identify alerts/processes that can be automated.
  • Challenge existing application setup, processing and suggest different ways to solve problem or improve stability.
  • Actively participate in Change management process with view to manage risk in production environment.
  • Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency.
  • Develop reports that provide trending statistics to track and manage application health and support service performance.
  • Willing to learn and troubleshoot/support proprietary technologies not available through market place. Required Skills & Qualifications
  • Computer Science concept of Data Structures in practical use cases.
  • Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues.
  • Good unix trouble shooting skills.
  • Good understanding of ETL / batch processes and capacity management.
  • Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions.
  • One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
  • One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
  • One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2. Preferred Skills:
  • Experience in the Financial Service Industry.
  • Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud.
  • Degree in Computer Science. Posted On: 22-07-2026 At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.