Operations Intern (Conversion to Full-Time)

About the Role This is an operations internship at an early-stage healthtech startup in Berlin focused on personalized diagnostics and preventive health. You will report directly to a founder and own real parts of the business from day one, with a clear path to a full-time role after 3 to 6 months. The expectation is simple: if something is manual, you automate it away. What You'll Do

• Own the end-to-end customer experience, including onboarding, appointment scheduling, results delivery, and retention.
• Coordinate day-to-day operations across laboratory partners, phlebotomy clinics, supplement manufacturers, and clinicians.
• Build internal tooling and automations using tools such as n8n, Notion, Linear, Airtable, and scripting where needed.
• Perform hands-on kit-packaging operations and handle B2B customer support.
• Design and document operational playbooks that scale customer volume without scaling headcount linearly. What We're Looking For
• 0 to 2 years of experience; strong academic background or equivalent hands-on operator experience welcome.
• Fluent German, required for coordinating with labs, clinicians, customers, and the local team.
• Demonstrated, hands-on experience building automations and workflows with no-code or scripting tools (n8n, Make, Airtable, Notion, Zapier, Python, or similar).
• Comfortable owning end-to-end processes with high autonomy, this is not a shadowing or support-only role.
• Automation-first mindset: the goal is to eliminate manual work, not administer it.
• Willing and able to work on-site in Berlin five days per week.
• Available for a 3 to 6 month internship with genuine intent to convert to full-time.
• EU/EEA work authorization required; visa sponsorship is not available. Compensation & Benefits Salary: 30,000 to 36,000 EUR annually. Visa sponsorship is not available. Location On-site, five days per week in Berlin, Germany.