Builder Client Representative

Job Description: Manage a large volume of customer communications through incoming calls, emails, and online. · Create location accounts for new starts and complete location and bill-to information. · Set up software services . · Organize and schedule new construction installations and closings. · Process closing requests and complete service orders . · Assist Customer Service and Sales with incoming calls and emails. · Record in the software system customer interaction and document details of actions taken. · Perform a large number of service order completions mainly through data entry. · Review customer accounts and records to answer customers' questions. · Maintain customer accounts by checking and recording account information in software. · Explain services to customers. · Receive customer payments. · Upload and catalog documents, contracts, and service orders into customer accounts. · Communicate with customers to address issues/disputes from customers. · Respond to customer inquiries, answer questions, and organize and schedule service appointments. · Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem, and expedite the correction or adjustment to ensure satisfactory resolution. · Manage a large volume of customer communications through incoming calls, emails, and online. · Create location accounts for new starts and complete location and bill-to information. · Set up software services . · Organize and schedule new construction installations and closings. · Process closing requests and complete service orders . · Assist Customer Service and Sales with incoming calls and emails. · Record in the software system customer interaction and document details of actions taken. · Perform a large number of service order completions mainly through data entry. · Review customer accounts and records to answer customers' questions. · Maintain customer accounts by checking and recording account information in software. · Explain services to customers. · Receive customer payments. · Upload and catalog documents, contracts, and service orders into customer accounts. · Communicate with customers to address issues/disputes from customers. · Respond to customer inquiries, answer questions, and organize and schedule service appointments. · Resolve service problems by clarifying the customer’s complaint: determine the cause of the problem, select and explain the best solution to solve the problem, and expedite the correction or adjustment to ensure satisfactory resolution Q ualifications and skills required

• Excellent phone interaction skills and active listening.
• Exceptional organizational skills, superb accuracy, and attention to detail.
• Outstanding verbal and written communication and interpersonal skills for interacting with customers, customer service and sales staff, Managers, Supervisors, and Team Leaders daily.
• Ability to collaborate with other departments to ensure customer satisfaction.
• Excellent keyboard and data entry skills.
• Strong problem-solving skills.
• Ability to learn customer service software.
• Positive outgoing team player Physical Requirements
• Prolonged periods of sitting at a desk and working on a computer