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Application Support Executive| Chennai
CSB Bank · Chennai, Tamil Nadu, India
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Description To ensure smooth operation and maintenance of business-critical applications by providing timely technical support, issue resolution, and system monitoring. Act as a bridge between end users, development teams, and IT operations to troubleshoot application issues and ensure minimal downtime. Responsibilities
- Hands on Mobile Banking Application Support
- Hands on Oracle PL/SQL, Java, REST API, JSON, Android (Java with Android SDK), iOS (Swift with iOS SDK), Java with Spring Framework
- Providing active support for the technical resolution of incidents, reacting quickly and as necessary to live application errors with respect to digital channels
- Providing support and taking ownership of execution of assigned application related activities in the day to day operations
- Adhering to prioritisation of individual incidents and supporting the delivery of solutions
- Supporting the handover of new or enhanced software into business-as-usual (BAU) operation
- Delivering the documentation to agreed standards, on time and error free
- Providing 24/7 cover and support, expertise and specialised system knowledge to allow resolution of key incidents outside of business hours Qualifications Experience Range: 4 to 6 Years Qualifications: Bachelor’s / Master’s degree in Engineering, Computer Science or relevant