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Sr Technical Support Consultant
Harriscomputer · Office - Pune - Panchshil Business Park (India)
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P3- Sr Technical Support Consultant for Paragon Patient Accounting team. Job Profile: Responsibilities
- Document issues and customer requests, following standard operating procedures and meeting SLAs.
- Explain and demonstrate application issues to product development teams and convey customer
- Develop training content for customers and support team members.
- Write and execute Structured Query Language (SQL)
- Work Revenue Cycle issues, Patient Accounting, and claims. A successful candidate would possess the following qualities:
- Accountable with strong desire and determination to resolve complex issues with the ability to prioritize and recognize the impact of the issue on revenue cycle.
- Solid analytical, research, and time-management skills with great attention to detail.
- Excellent verbal and written skills interacting with development teams and clients.
- Self-driven and a fast learner in a demanding environment.
- Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns. Qualifications Academic and Professional Qualifications:
- Bachelor/MBA Finance or master’s degree in commerce or health care admissions and financials. Mandate Experience Minimum of 5 years relevant working experience in US revenue cycle/Claims Management. US Accounting experience would be good to have. Working Arrangements:
- Shift Timings: 6.30 PM
- 3.30
Am Ist
(Fixed Shift)
- Able and willing to work after-hours, on-call and/or holidays