POD MANAGER – CLIENT GROWTH

We’re Hiring

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Pod Manager

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Client Growth

Location: Banjara Hills, Hyderabad Work Mode: Work From Office Experience: 4–7 Years CTC: Up to ₹10 LPA ️ Industry: Digital Marketing Agency Reporting To: Founder / CEO About the Role Digital Mojo is looking for a highly ownership-driven Pod Manager to lead a pod of clients end-to-end. This is not a traditional Account Manager role . The Pod Manager will act as the business head of the pod, owning client relationships, pod P&L, growth strategy, team leadership, retention and escalations . If something goes wrong in the pod, you own it. If something goes right, you drove it. Key Responsibilities

• Own the revenue, profitability and commercial health of the pod
• Manage billing, scope utilization, team bandwidth and margins
• Identify and drive upsell & cross-sell opportunities
• Develop quarterly growth strategies for key clients
• Act as the strategic voice for clients and proactively identify growth opportunities
• Handle client escalations, conflicts and difficult commercial conversations
• Resolve delivery, quality and team issues independently before escalating to the CEO
• Lead Account Managers, Social Media Managers, Performance Marketers and SEO Specialists
• Ensure timely, high-quality delivery across accounts
• Review campaign performance and drive optimization
• Understand and work with metrics such as CPL, ROAS, CTR, lead quality and funnel performance
• Own client retention, renewals, scope expansions and pricing conversations
• Track client satisfaction and identify at-risk accounts early What We’re Looking For ✅ 4–7 years of experience in a digital marketing agency ✅ Experience managing multiple client accounts and cross-functional teams ✅ Strong understanding of agency P&L, billing, scope management and margins ✅ Strong knowledge of performance marketing, social media, SEO and content marketing ✅ Experience handling client escalations independently ✅ Experience building and presenting client growth strategies ✅ Strong commercial and strategic thinking ✅ Excellent English communication skills ✅ Comfortable handling senior client-facing discussions ✅ Proven team leadership and people-management experience ✅ Ability to take ownership and solve problems without constant escalation ⭐ Ideal Candidate We’re looking for someone who:
• Has managed a revenue-bearing portfolio of clients , not just a team
• Has handled commercial discussions around scope, pricing and renewals
• Thinks beyond campaign delivery and focuses on client business growth
• Can independently resolve difficult client situations
• Can confidently lead both internal teams and senior client strategy discussions Key Performance Indicators
• Pod Revenue vs Target
• Pod Gross Margin & Profitability
• Client Retention Rate
• Upsell & Cross-sell Revenue
• Client Satisfaction
• On-Time Delivery
• Team Utilization & Bandwidth Efficiency
• Strategic Growth Plans Delivered Career Path: Senior Pod Manager → Group Account Manager → Delivery Head → Business Head Location: Banjara Hills, Hyderabad Work From Office