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Customer Pickup Associate
Johnny Janosik Inc · Laurel, DE
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Description Position Summary: The position is the initial contact for both internal and external customers requiring assistance in the CPU department of the warehouse. Essential Functions: The essential functions include, but are not limited to the following:
- Ensure merchandise is accurate and free of damage. Report quality variances.
- Properly use the hand held scanner to process the merchandise.
- Operate and maintain equipment in a safe and clean condition
- Maintain a clean, neat, and orderly work area.
- Conduct operations in a manner that promotes safety. Comply with OSHA and MSDA standards.
- Safely and effectively assist in loading customers’ merchandise.
- Assist managers in having items pulled for inspection.
- Properly deliver out customer invoices.
- Staff and monitor the front desk, i.e. customer phone calls, customer service calls, sales managers etc.
- Ensure all guardsman/bed gear items are pulled correctly.
- Ensure all returned items taken to the return lane in a timely manner.
- Assemble furniture utilizing specified power tools.
- Load merchandise on Transfer trucks as necessary.
- Perform part replacement tasks as necessary.
- Communicate effectively in reading, writing, and speaking in the English language
- Must be able to stand and/or walk for long periods of time and maneuver effectively around warehouse and warehouse property.
- Must be able to bend, kneel, squat, reach, and/or twist frequently.
- Must be able to lift heavy furniture up to 500 lbs. safely and with assistance while moving merchandise in various positions without causing damage to merchandise or property.
- Must be able to work a warehouse environment which is subject to temperature changes not easily controlled by heating or air conditioning.
- Perform other job related duties as assigned Requirements Minimum Requirements (Knowledge, Skills and Abilities): High School Diploma or equivalent is preferred.
- Customer focus, dependability, teamwork, coordination, organization, time management, reporting skills, inventory control, documentation skills, and equipment maintenance.
- Excellent communication and organizational skills and customer service oriented.
- Be able to work independently or as part of a team with minimal supervision.
- Ability to prioritize and organize workflow on a daily basis to accomplish required tasks.
- Must be able to use hand tools effectively. Very Heavy Exerting in excess of 100 lbs. of force occasionally and/or in excess of 50 lbs. of force frequently and/or in excess of 20 lbs. of force constantly to move objects. Physical Demand requirements are in excess of those for Heavy Work. Definitions: Occasionally: activity or condition exists up to 1/3 of the time Frequently: activity or condition exists from 1/3 to 2/3 of the time Constantly: activity or condition exists 2/3 or more of the time