Apply with hirly
OPS - Senior Manager - Customer Experience
PNB MetLife · India
Upload your resume to see how well you match this job — free, in seconds, no account needed.
Your resume is used only to score it against this job. If you don't create an account, it is deleted within 24 hours.
Job Description Customer Experience Team is responsible for managing Customer expectations received over mail, various touchpoints like PMLI Partner’s location /India service ID/Sales /Branch/Regulators & other Forums. We are also responsible for providing operational support to business partners like AMEX, PNB, JKB, KBL etc. through dedicated team. We also partner with Legal function in addressing customer’s concerns raised through litigation /statutory forums like Ombudsman, CDRF etc. and sup…