Retail Store Site Coordinator

Company : Highmark Inc. Job Description :

Job Summary

This position will be responsible for staffing multiple retail store locations on an as needed basis, engaging and assisting customers, managing local community and Blue Neighbor events in the region, and maintaining/activating grassroots partnerships to generate qualified leads for the retail stores, while working with their Region Manager to ensure operational consistency, Operations Manual adherence and inventory management across all assigned locations. This position requires a basic knowledge of Highmark products, systems, and resources used in retail stores, including a basic knowledge of any necessary Highmark or Highmark-owned ancillary products. This role is Monday-Friday 9am to 5pm and some Saturdays -- must be ok with OT and travel to North Hills, South Hills and Monroeville stores.

Essential Responsibilities

• Store Support:
• Float between assigned retail store locations, providing on-site staffing support for daily operations as needed.
• Interacting with a diverse customer base and providing the highest level of customer care and service
• Ensure consistent execution of sales processes and brand standards across all locations.
• Manage and replenish store sales materials and marketing collateral inventory.
• Identify and address operational inefficiencies and provide solutions.
• Assist with in-store visual merchandising and store displays.
• Provide administrative support to field sales representatives as needed.
• Participate in store opening and closing procedures as required.
• Make recommendations to leadership regarding annual updates to the Operations Manual to ensure consistency/adherence.
• Community Engagement & Lead Generation:
• Identify and develop relationships with grassroots community organizations and businesses per Store Manager direction.
• Plan and execute presence at Highmark community events to drive qualified leads to the retail stores.
• Manage event logistics, including scheduling, management and coordination.
• Track and report on event effectiveness and ROI.
• Collaborate with Blue Neighbors Team to activate proprietary BN events in stores
• Other duties as assigned or requested. EXPERIENCE Required
• 1 year of experience in any retail store setting Preferred
• 1 year of experience in the health insurance industry
• 1 year of experience in reception/conceirge/administrative experience in any field SKILLS
• Ability to work a flexible schedule, up to 40-50 hours per week as needed EDUCATION Required
• High School/GED Preferred
• Bachelor’s degree in Business Administration LICENSES or CERTIFICATIONS Required
• None Preferred
• CMS Certifications Language (Other than English): None Travel Requirement: 50%
• 75% PHYSICAL,

Mental Demands

and

Working Conditions

Position Type On-the-Road This role is Monday-Friday 9am to 5pm and some Saturdays -- must be ok with OT and travel to North Hills, South Hills and Monroeville stores. Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Frequently Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Constantly Lifting: up to 10 pounds Occasionally Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Occasionally Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at [email protected] California Consumer Privacy Act Employees, Contractors, and Applicants Notice