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Manager Social Media | Commerce Operations & Technology (f/m/x)
Douglas Service GmbH · Düsseldorf, Nordrhein-Westfalen, Germany
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Douglas Service GmbH
Tasks with Impact
- Lead the development and implementation of new features to continuously enhance our social commerce capabilities
- Act as the central interface between IT, operational business units and external technology partners
- Ensure the seamless integration of social commerce solutions into existing systems and business processes
- Identify emerging technologies, market trends and best practices to unlock innovation and growth opportunities for DOUGLAS
- Develop and continuously refine the technical strategy for social commerce in line with overarching business objectives
- Collaborate closely with Marketing, Sales, Customer Service and Product Development to gather requirements and prioritize features
- Manage external technology partners and monitor compliance with agreed deliverables, service level agreements and project objectives
- Partner with the Social Analytics teams to evaluate the performance of social commerce features and identify optimization opportunities
- Derive targeted measures to improve the user experience, increase engagement and maximize return on investment
- Oversee technical projects from requirements analysis and implementation through to successful launch and continuous improvement
Your Skills
- Degree in Business Informatics, Computer Science, Digital Business, E-Commerce or a comparable field
- Several years of relevant professional experience in social commerce, e-commerce, digital product management or technology-driven business environments
- Strong understanding of digital platforms, system integrations and technical development processes
- Proven experience in managing cross-functional projects and translating business requirements into scalable technical solutions
- Confident communication and stakeholder management skills across technical teams, operational business units and external partners
- Sound knowledge of current social commerce technologies, digital trends and relevant market developments
- Analytical mindset with the ability to evaluate performance data, identify optimization opportunities and derive effective measures
- Structured, proactive and solution-oriented approach combined with strong organizational skills
- Experience in vendor management, service level agreements and the coordination of external technology providers
- Excellent written and spoken English skills with German language skills considered an advantage