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IT Service Desk Administrator

Gtt · Sofia

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Team Description & Purpose of Role: The ICT 1st line Engineer is responsible for Global end-user support and maintenance of various desktop/infrastructure related systems and processes including Windows domains and phone systems and devices. Job Responsibilities:

  • Provide technical support to users via ticket system, phone calls, chat, emails and covering hardware and software products
  • Troubleshooting, imaging, install, maintain, upgrade, and configure company-wide systems and programs as needed to support the needs of the organization
  • Provision equipment (laptops, desktops, accessories, etc.) for new hires, and configuring equipment.
  • Manage user and computer accounts Active Directory, Email, SCCM, Office 365, VPN.
  • Work closely with the Networking team to resolve various network connectivity issues
  • Understand about ITIL or similar methodology will be considered an advantage
  • Miscellaneous IT related tasks, assigned as needed by manager Experience Required:
  • Windows 7 / Windows 10 and Microsoft product 1st line troubleshooting
  • Knowledge and interest at least in one of the following areas: Active Directory, Exchange 2013/2016, Office 365, Skype for Business, End-user OS (Windows),
  • Good Network skills – TCP IPv4, IPv6, DNS, DHCP, Routing etc.
  • Strong command of English language, written and spoken
  • Strong hardware knowledge of PCs, laptops etc.
  • Strong configuration knowledge of MS Office, Laptops and Desktops
  • Strong sense of urgency and problem-solving skills Person Specification:
  • Team worker with good communication skills
  • Responsible, motivated, mobile and flexible
  • Able to learn and adapt in a rapidly changing environment
  • Professional and customer focused work ethic (role will entail having to interact with key senior management)
  • Flexibility in working hours – often providing cover until 7pm, but also must be flexible in terms of hours of work around the needs of the business
  • Capable of lifting and moving PCs, IT equipment etc.
  • Fluent English language skills essential #LI-Onsite #LI-VP1
Apply: IT Service Desk Administrator at Gtt