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Implementation Consultant and Integration Developer
Infosys · Bangalore, India
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Validate our understanding of requirements and define functional and technical requirements for the Sprinklr platform
- Lead end-to-end implementation of CCaaS solutions for enterprise clients
- Define implementation strategy and solution architecture aligned to client goals
- Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization. o Conduct Workshops and gather business requirements o Identify workflows, and integration needs Responsibilities Years delivering contact centre or CCaaS implementations
- Experience with platforms such as Genesys, Amazon Connect, Cisco Webex, RingCentral or similar
- Strong understanding of voice technologies (VoIP, SIP, RTP, WebRTC)
- Experience in solution architecture, integrations, and API design
- Proven track record delivering complex enterprise projects
- Strong client-facing communication and stakeholder management skills Ability to manage multiple projects in a fast-paced environment Architect and implement end-to-end integration solutions
- REST APIs, Postman
- Middleware/iPaaS platforms (e.g., MuleSoft, Boomi, Azure Integration Services)
- API orchestration and data transformation (JSON/XML)
- ETL/ELT pipelines for customer interaction data
- Authentication mechanisms: OAuth 2.0, SAML, OpenID Connect, API keys, iPaaS platforms, and enterprise API gateways.
- JSON, XML, CSV, Kafka
- Java, Python, Node.js, or .NET Technical requirements Sprinklr Education Master Of Comp. Applications,Master Of Technology,Bachelor of Engineering,Bachelor Of Technology