Regional Application & IT Support Officer

The Regional Application & IT Support Officer primarily ensures the smooth operation, uptime, and continuous optimization of the region's core business systems and software applications. Serving as the key point of contact for application support , the ideal candidate will troubleshoot regional system errors, test new software features, and maintain application health. Additionally, the role provides secondary technical support to maintain office IT infrastructure and end-user devices. Key Responsibilities Applications Support & Systems Optimization (Primary)

• Core Application Troubleshooting
• Support internal teams by diagnosing, analysing, and resolving technical bugs and functional issues within core business applications and systems.
• Health Monitoring & Reporting
• Conduct daily routine checks, analyse error logs, and generate performance reports to catch and resolve potential application anomalies early.
• System Testing & Deployments
• Collaborate closely with the global applications team to execute user acceptance testing (UAT) for new features, upgrades, and critical bug fixes.
• Scripting & Automation
• Write and execute data scripts to perform quick system fixes, run ad-hoc queries, and automate repetitive application maintenance tasks.
• Knowledge Management
• Maintain, structure, and enrich the Technical Support Knowledge Base to streamline internal troubleshooting workflows.
• Application Access Management
• Support requests and issues related to applications access and onboarding.
• Daily routine tasks
• Complete the daily tasks assigned such as importing data, daily checks, and alert monitoring
• Support Ticket Management
• Ensure that incidents, bugs, or requests are logged in the ticketing system and properly prioritised, triaged and followed through. IT Infrastructure & End-User Support (Secondary)
• Technical Support
• Deliver technical assistance, manage workstation and mobile setups, and peripherals.
• Lifecycle Management
• Manage seamless IT onboarding and offboarding workflows, ensuring correct access permissions and hardware allocation.
• Asset & Documentation Control
• Maintain accurate technical documentation for IT processes, alongside up-to-date inventories of hardware, system software, and digital licenses. Requirements & Qualifications
• Education
• Degree in Computing, Computer Science , Information Technology, or related disciplines.
• Experience:
• 1–3 years of hands-on experience in IT support, with a strong preference for candidates focused on internal business applications and system troubleshooting.
• Fresh graduates with a strong programming foundation are welcome to apply.
• Technical Skills (Applications)
• High proficiency or familiarity with scripting and programming (e.g., PowerShell, VBA, Python) and Microsoft SQL queries is highly advantageous.
• Technical Skills (Infrastructure)
• Foundational experience with Microsoft Office 365 administration, email analysis, FortiGate firewalls, and general network topologies (Wi-Fi, LAN, IP Phones).
• Mindset
• A tech-savvy, growth-oriented professional with a strong eagerness to learn new enterprise platforms and adapt to shifting software trends.
• Communication & Collaboration
• Excellent interpersonal skills with professional fluency in English. The ability to communicate in French or Chinese is a strong advantage. By submitting an application you indicate that you have read and accept the terms of the APRIL data privacy notice available at and the Bamboo

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