Senior Manager - Digital Business Group

Understanding Digital Partner Requirements: Collaborate with internal stakeholders to grasp digital partners’ needs and work on customer-centric API development. ? Digital Partner Onboarding: Lead the onboarding process through seamless API integra?on. ? Compe?tor Benchmarking: Analyze customer journeys on compe??ve pla?orms and implement best prac?ces for enhancing user experience. ? Process Documenta?on: Prepare and share standard opera?ng procedures (SOPs) with internal teams for process alignment for the program. ? Requirement Documenta?on: Document partner requirements and create change requests (CRs) for technical development for new product into exis?ng systems. ? UAT and Integra?on: Push for system integra?on, launch User Acceptance Tes?ng (UAT), and ensure tes?ng within the defined ?melines (TAT). ? Stakeholder Engagement:

• Engage with internal teams to align on project prerequisites and share detailed insights into partners’ requirements.
• Provide end-to-end support to internal and external stakeholders, ensuring smooth business opera?ons. ? Process Management:
• Iden?fy, design, and implement necessary workflows and processes to ensure smooth customer journeys.
• Coordinate approvals with underwri?ng, opera?ons, and other internal stakeholders for prod-uct launches. ? Gap Analysis:
• Address and resolve any escalated by partner issues in a ?mely manner
• Iden?fy and address process gaps during product launch and ensure ?mely resolu?on within TAT.
• Innovate and develop new processes and systems aimed at automa?on and the digi?za?on of business opera?ons. ? Business Priori?za?on: Maintain a balanced approach to priori?ze business needs efficiently. ? Repor?ng & MIS: Generate reports and track business parameters to ensure performance visibility. This role requires a dynamic individual who can navigate technical and business landscapes while driving efficient integra?on processes and customer-centric solu?ons. Key Requirements – Educa?on & Cer?ficates ? MBA from a premier ins?tute like JB or NMIMS ? Engineer from a reputed ins?tute ? Experience in consumer business like Telecom, Fintech & ecom startups ? Experience in Project management will be preferred. ? Work experience of 3-5 years (if you have sales experience that’s an add on) Key Requirements
• Experience &Skills ? Sharp a?en?on to detail ? Superb communica?on skills (wri?en and verbal) ? Strong marke?ng language and ability to cra? compelling content ? Superior presenta?on skills ? Proven ability to write marke?ng and technical content ? Strong process-oriented mindset, with the ability to understand and align processes ? Excellent interpersonal skills and rela?onship management abili?es ? Good understanding of technology, tech stacks, and solu?on-building capabili?es