Workplace Operations Coordinator

About the Role

• Provides onsite coordination for workplace facilities, corporate operations, building operations, conference services, vendor management, and workplace experience programs across the New York campus.
• Serves as a primary point of contact for employees, business partners, vendors, Engineering, Security, Facilities Planning, Global Events, and building management.
• Coordinates service requests, workplace projects, event support, maintenance activities, and operational readiness initiatives What You'll Do Building Operations & Facilities Support · Coordinate preventative and corrective maintenance activities and manage facility service requests. · Conduct routine building inspections and workplace readiness audits. · Support HVAC, plumbing, electrical, janitorial, pest control, painting, signage, flooring, and life-safety related requests. · Monitor campus appearance, code compliance, storage areas, and operational standards. Customer Service & Service Request Management · Manage and route requests received through phone, email, and ticketing systems. · Track requests through completion and ensure service-level expectations are achieved. · Serve as a trusted workplace resource and maintain strong business partner relationships. · Provide hands-on operational support when needed. Conference Rooms, Events & AV Support · Coordinate conference room reservations, room configurations, and audiovisual requirements. · Support executive meetings, town halls, conferences, and workplace events. · Partner with Global Events, Catering, and Technology teams to deliver successful events. · Support conference center technology and event-day operations. Vendor Management & Workplace Services · Coordinate building service vendors, contractors, recycling, donation, and destruction programs. · Schedule recurring services and monitor vendor performance. · Manage vendor access, escorts, work execution, and service quality. · Build strong relationships with internal and external service providers. Furniture, Moves & Workplace Projects · Coordinate furniture installations, repairs, reconfigurations, and workspace changes. · Support office moves, occupancy changes, and workplace projects. · Assist with transportation of furniture, fixtures, equipment, and materials. · Maintain organized storage, staging, and inventory areas. Administration, Compliance & Reporting · Maintain maintenance records, service reports, workplace documentation, and operational metrics. · Support purchase orders, invoices, vendor documentation, and reporting. · Maintain workplace information on company communication platforms. · Support emergency preparedness, compliance programs, and business continuity activities. Who You Are · 3+ years of workplace operations, facilities, corporate operations, building operations, or customer service experience. · Strong organizational, communication, and problem-solving skills. · Experience with service request platforms, vendor coordination, and workplace projects. · Ability to manage multiple priorities while delivering exceptional customer service. · College degree preferred. Physical Requirements · Ability to walk throughout office buildings and conduct inspections. · Ability to move furniture, equipment, and materials up to 60 pounds. · Ability to support event setups, workplace projects, and operational activities.