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Abuse Hotline Counselor - Part-Time - Remote for residents of Greater Louisville area
Sevencounties · Louisville, Kentucky
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Job Description: Hours: Monday, Thursday, Friday, Saturday, Sunday
- 4 am
- 8 am
Essential Job Functions
- Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers.
- Acquires the knowledge and skills needed to interview clients and gathers needed information to accept Abuse line Intake referrals.
- Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift.
- Screens for suicide/ homicide risk for callers and connect callers meeting criteria for crisis intervention services to Crisis Intervention Counselors.
- Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services.
- Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues.
- Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct.
- Presents a professional demeanor in all interactions with internal and external customers.
- Ability and willingness to work third shift and/or weekend and holiday hours as a requirement of all positions. EDUCATION
- Sixty hours completed undergraduate course work (or current undergraduate student status) in Sociology, Social Work, Psychology, Education, Human Services, Business, or a related field of study. EXPERIENCE
- Minimum of six months experience in social services/ mental health services preferred. An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work.
Physical Demands
- Position has no unusual physical demands.
- May involve modestly unpleasant situations such as offensive language from callers. Time Type: Part time