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Duty Manager
IBIS · India
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Job Description We're looking for a dynamic and organized Duty Manager to join our team at ibis Hyderabad HITEC City, India. In this pivotal role, you'll be the backbone of our operations, ensuring seamless service delivery, maintaining operational excellence, and creating a welcoming environment for all guests and colleagues. As a Duty Manager, you'll take ownership of your shift, demonstrating leadership, decisiveness, and a commitment to our organizational standards while remaining flexible and responsive to evolving needs.
- Lead and manage all front-line operations during your shift, ensuring consistent adherence to company service standards and procedures
- Provide professional, friendly, and engaging service while maintaining a customer-focused approach to all guest interactions
- Handle guest concerns and complaints with empathy and efficiency, logging incidents appropriately and coordinating follow-up actions to ensure guest satisfaction
- Supervise and coordinate front desk staff and other team members, fostering a collaborative and supportive work environment
- Manage the Duty Manager safe and financial reconciliation in accordance with established company procedures and security protocols
- Monitor and maintain operational standards across all guest-facing areas, identifying opportunities for improvement and innovation
- Respond quickly to emergencies and incidents, demonstrating resilience and sound judgment while maintaining transparency with relevant departments
- Advise senior management of any matters relating to guest welfare, behavior, and satisfaction that require attention
- Perform administrative duties including shift reports, incident documentation, and communication with other departments
- Ensure compliance with all safety policies, local regulations, and organizational procedures
- Assist guests with inquiries regarding hotel facilities and services in an informative and helpful manner
- Balance operational needs, administrative requirements, and colleague support to maintain an efficient and organized workplace
- Perform additional duties as assigned by management to support organizational goals